Manager, IT

UPMC•Pittsburgh, PA

5h•Hybrid

About The Position

UPMC is seeking a full-time, salaried Manager, IT. The role provides leadership for the day-to-day operation, support, development, installation, and delivery of technology products and services within a department or business unit. The Manager also identifies and develops talent and manages performance to help meet or exceed business goals and objectives. The Manager leads multiple complex initiatives simultaneously, coordinating scope, risks, timelines, dependencies, and resources. The role requires building relationships and aligning IT, pathology, laboratory operations, and vendor teams around shared objectives. The Manager serves as the primary IT partner for Pathology leadership and oversees application support, incident management, system maintenance, and issue resolution. The position is primarily hybrid, with onsite attendance at the Quantum Building in Pittsburgh, Pennsylvania, four days per month. Work hours are day shift, Eastern Time.

Requirements

Nine years of total related experience, including at least two years in a leadership role, or an equivalent combination of education and experience.
Strong project management, problem-solving, organizational, relationship-building, communication, and negotiation skills, both oral and written.
Strong understanding of IT strategy and how it relates to business objectives.
Ability to apply extensive experience to highly complex problems.
Act 34 clearance.

Nice To Haves

Healthcare IT management experience.
Laboratory IT leadership experience.
Healthcare operations leadership experience with significant technology involvement.
Consulting leadership roles supporting healthcare technology implementations.
Current or past UPMC employee or contractor.

Responsibilities

Serve as the primary IT Partner for Pathology leadership.
Oversee ongoing application support, incident management, system maintenance, and issue resolution.
Ensure service levels are met and operational issues are addressed proactively.
Manage a single team function of individual contributors.
Facilitate successful completion of projects, tasks, and initiatives through a team-first approach and collaboration across teams.
Identify, create, and apply process improvements to increase product and service quality and achieve business objectives.
Ensure service is provided to the ISD client community, patients, families, and visitors while protecting the integrity and confidentiality of data and information through physical and electronic measures.
Contribute to the department's short-term strategy and goals.
Communicate clearly and effectively in writing and orally to build relationships and accomplish departmental work and projects.
Complete continuous self-study and training, partner with management, and seek opportunities to broaden scope and stay current with industry and organizational trends.
Seek and incorporate feedback from management and the team into work and behaviors.
Complete performance evaluations and coach and mentor staff.
Provide input on budget planning and manage to budget.