IT Manager

Nadia Care

3d • $110,000 - $120,000 • Remote

About The Position

Nadia Care is dedicated to improving maternal and birth outcomes, particularly for underserved communities. Our mission is to reimagine maternity care delivery by providing meaningful and compassionate support to expectant mothers and their families. We focus on building trust-based engagement and offering wrap-around support, both virtually and in-person, to address social determinants of health such as care navigation, doula support, lactation, nutrition, housing, and transportation. Technology is leveraged to enhance virtual engagement and meet mothers where they are. Nadia Care complements, rather than replaces, primary obstetric care by addressing health-related social needs not typically covered by doctors' offices. Our core values are Empathy, Collaboration, and Resilience, emphasizing centering the experiences of those we serve and supporting one another.

Requirements

• 7+ years of IT support/operations experience, including experience as the senior or sole IT resource
• Startup experience, having operated as the "one-person IT department" handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on
• Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment
• Hands-on experience with Microsoft Defender and endpoint security, patch management, Microsoft Intune, Google Workspace administration
• Experience supporting both Windows and macOS environments
• Experience owning IAM / access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and managing work within SLAs
• Understanding of PHI and HIPAA
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership
• Customer service orientation with the ability to remain patient, empathetic, and reassuring when supporting the team
• Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics
• Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
• Must be based in the United States, Eastern Time Zone

Nice To Haves

• Scripting experience (PowerShell, Bash) for task automation
• Experience with Atera
• SOC 2 familiarity
• Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response)
• Experience mentoring or providing technical guidance to junior IT staff
• Microsoft 365 Certified: Endpoint Administrator Associate
• Google Workspace Administrator
• CompTIA Security+
• ITIL Foundation

Responsibilities

• Serve as the primary point of contact and escalation lead for Tier 1-3 technical support requests via ticketing systems
• Support end users across both Windows and macOS environments, including hardware, OS, and application issues
• Troubleshoot connectivity, printing, email, and general software/access issues
• Triage and resolve tickets within defined SLAs, owning escalation paths for complex issues
• Own documentation standards: maintain clear records of common issues, fixes, and internal how-to guides
• Own end-to-end onboarding/offboarding: training for new hires on company systems, account provisioning, device setup, and access control for new hires and departing employees
• Own identity and access management (IAM) strategy, including periodic user access reviews, role/permission assignment, and timely deprovisioning
• Apply and enforce least-privilege principles when granting or reviewing access to systems and applications
• Support SSO configuration and troubleshoot SaaS application access issues
• Maintain accurate records of who has access to what
• Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet
• Set and enforce security policies across endpoints, including encryption, patching, and compliance configurations
• Deploy, monitor, and manage Microsoft Defender across managed devices
• Own patch management across the fleet
• Handle physical logistics for company devices, including shipping/receiving equipment for new hires, offboarding, and repairs
• Own device inventory tracking and lifecycle management of company hardware, including procurement recommendations
• Manage Google Workspace users, groups, and settings
• Maintain and troubleshoot core SaaS tools used across the organization
• Apply strong security fundamentals across endpoints, identity, and access, including encryption, patching, MFA/conditional access, and least-privilege enforcement
• Partner with the CISO on access-related security requests and remediation items
• Serve as the operational owner of endpoint and identity security

Benefits

• Annual paid holidays off
• Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
• Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Option Grant
• Life Insurance
• Disability Insurance
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed