IT MANAGER
About The Position
The IT Manager will oversee IT operations, including networks, servers, cloud services, telephony, and end-user support. This role ensures maximum up-time and performance of IT systems and infrastructure, monitors and maintains hardware, software, and telecommunications systems, and manages IT-related disaster recovery and business continuity plans. The IT Manager provides leadership, mentors, and supervises the IT team, fostering a culture of continuous learning and technical excellence. They oversee the day-to-day activities of the IT department, ensuring efficient and effective operations, assigning tasks, managing workloads, and conducting performance evaluations. This role demonstrates a hands-on leadership approach, with the ability to transition from strategic planning and team management to direct technical execution when business needs require. The IT Manager serves as the lead technician, providing technical support and expertise to resolve complex issues, staying abreast of the latest trends and advancements in IT to recommend and implement innovative solutions, and coordinating any/all changes with the Managed Services Provider (MSP). They employ a proactive IT approach through continuous monitoring, preventive maintenance, and issue prevention to minimize issues and enhance reliability. The IT Manager leads IT projects from initiation to completion, ensuring they are delivered on time and within budget and communicates changes. They collaborate with other departments to identify and address technology needs, coordinate with Harmony Executives and MSP, and coordinate system upgrades, migrations, and new technology implementations. This role manages budgets, timelines, and resources, evaluates and recommends technology solutions that provide business value and cost efficiency, negotiates contracts, and manages relationships with vendors and service providers. The IT Manager develops and manages IT budgets across sites and various programs, develops and executes an organizational IT strategic roadmap, ensuring technology initiatives align with business goals and long-term growth objectives, and identifies opportunities for process improvement through technology. Finally, the IT Manager serves as the primary liaison between IT and leadership, translating technical concepts into clear, actionable business solutions, and communicates technology strategies, project updates, and performance metrics to executive leadership.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Experience with Microsoft 365, Azure, and Active Directory.
- Strong understanding of networking design and security concepts for LAN, WAN, and Wi-Fi.
- VOIP Telephony including call center support.
- Proven experience as an IT manager or lead technician in a fast-paced environment.
- Experience with enterprise software support in a large environment.
- Project management experience and the ability to manage multiple tasks and projects simultaneously.
- Must have the ability to travel to other sites as needed
Nice To Haves
- Previous healthcare experience a plus
Responsibilities
- Oversee IT operations, including networks, servers, cloud services, telephony, and end-user support.
- Ensure maximum up-time and performance of IT systems and infrastructure.
- Monitor and maintain hardware, software, and telecommunications systems.
- Manage IT related disaster recovery, and business continuity plans.
- Provide leadership, mentor, and supervise the IT team, fostering a culture of continuous learning and technical excellence.
- Oversee the day-to-day activities of the IT department, ensuring efficient and effective operations.
- Assign tasks, manage workloads, and conduct performance evaluations.
- Demonstrates a hands-on leadership approach, with the ability to transition from strategic planning and team management to direct technical execution when business needs require.
- Serve as the lead technician, providing technical support and expertise to resolve complex issues.
- Stay abreast of the latest trends and advancements in IT to recommend and implement innovative solutions. Coordinate any/all changes with Managed Services Provider (MSP).
- Employ a proactive IT approach through continuous monitoring, preventive maintenance, and issue prevention to minimize issues and enhance reliability.
- Lead IT projects from initiation to completion, ensuring they are delivered on time and within budget and communicate changes.
- Collaborate with other departments to identify and address technology needs, coordinate with Harmony Executives and MSP.
- Coordinate system upgrades, migrations, and new technology implementations.
- Manage budgets, timelines and resources.
- Evaluate and recommend technology solutions that provide business value and cost efficiency.
- Negotiate contracts and manage relationships with vendors and service providers.
- Develop and manage IT budgets across sites and various programs.
- Develop and execute an organizational IT strategic roadmap, ensuring technology initiatives align with business goals and long-term growth objectives.
- Identify opportunities for process improvement through technology.
- Serve as the primary liaison between IT and leadership, translating technical concepts into clear, actionable business solutions.
- Communicate technology strategies, project updates and performance metrics to executive leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
