Manager, IT Operations (35343)

CEC FACILITIES LLC • Irving, TX

8d • Onsite

About The Position

The Manager of IT Operations manages and coordinates information technology operations to ensure timely and effective IT services. This role oversees IT staff, company networks and servers, data backup and security operations, hardware and software installations and configurations, and employee help-desk support. The manager also trains employees on computer tasks and maintains equipment inventory and related reports.

The position operates in a clerical office setting and routinely uses standard office equipment. It requires flexibility to support business needs, including occasional weekend and rotating weekend support, overtime, and night or weekend shifts as needed. Local travel to job sites may be required.

Requirements

• Associate degree in computer-related studies or equivalent work experience.
• Experience with systems installation, configuration, and analysis.
• Strong customer service skills.
• Knowledge of networks and cloud computing.
• Leadership and organizational skills.
• Self-starter who can work independently and as a member of a team.
• Clear and concise verbal and written communication skills.
• Ability to manage multiple priorities at the same time.
• Ability to work in a fast-paced office environment.
• Flexibility to work schedules based on business needs, including occasional and rotating weekend support, overtime, and night or weekend shifts as needed.
• Flexibility to travel to local job sites.
• Ability to work 8 hours a day and 40 hours per week, with overtime as required.
• Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds and lifting or moving up to 50 pounds.

Responsibilities

• Manage teams of technicians and other IT staff.
• Maintain and optimize company networks and servers.
• Oversee data backup and system security operations.
• Manage hardware and software installations, upgrades, and configurations.
• Provide employees with support and guidance through the help desk.
• Train employees on computer tasks, including use of Outlook, desk phones, and third-party applications.
• Maintain equipment inventory and deliver reports on assigned, active, and decommissioned hardware.
• Perform other related duties as assigned to support efficient processes, project completion, and smooth department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree