Manager, IT Governance

Hightower Advisors•Chicago, IL

3d•Hybrid

About The Position

Hightower Advisors is seeking an IT Governance Manager to support effective governance of IT Operations. The role collects and synthesizes data into meaningful metrics, coordinates audit and regulatory responses, and analyzes departmental performance to help ensure the IT department operates efficiently and complies with organizational goals and regulatory requirements. The Manager owns departmental metrics, KPIs, service levels, governance reporting, and audit and regulatory readiness. The role works with IT leadership and cross-functional stakeholders to maintain accurate operational and resource data, provide actionable insights for planning and investment decisions, and drive continuous improvement through process and system enhancements.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or a related field.
5+ years of experience in IT Governance, risk management, consulting, or a related role.
Proven experience in data analysis and performance metrics.
Strong analytical and critical thinking skills.
Demonstrated ability to leverage AI tools.
Excellent communication and presentation skills.
Extreme attention to detail.
Ability to work collaboratively with cross-functional teams.
Knowledge of regulatory requirements and audit processes.
Familiarity with data visualization tools and techniques.
U.S. citizenship, U.S. permanent residency, or other unrestricted U.S. work authorization; must not require U.S. work authorization sponsorship now or in the future.

Responsibilities

Develop, track, and continually refine departmental metrics, KPIs, service levels, and governance reporting.
Analyze and synthesize operational, resource, and performance data into actionable insights for leadership and stakeholders.
Develop and present executive-level dashboards and performance reports highlighting trends, risks, capacity constraints, and improvement opportunities.
Own and improve the audit and regulatory readiness process, including enhancement, automation, and continuous improvement.
Lead audit and regulatory readiness activities, including quarterly attestations, evidence collection, documentation review, and timely response coordination.
Partner with IT leadership, Finance, Project Management, Resource Managers, Risk, Compliance, and other stakeholders to maintain accurate resource allocation and operational data.
Evaluate departmental efficiency, resource utilization, and service performance to support planning and investment decisions.
Identify governance gaps, recommend process and system enhancements, and oversee their implementation and adoption.

Benefits

Medical, dental, and vision insurance coverage beginning on the first day of employment.
Paid parental leave: 16 weeks for a primary caregiver and 8 weeks for a secondary caregiver.
Mother’s lounge onsite.
Flexible PTO plan.
Gym access in the Chicago office.
401(k) matching plan.
HSA employer contributions.
Student loan assistance.
Pet insurance.
Base salary of up to $110,000 plus a discretionary bonus; exact base salary depends on experience.