Manager - IP Implementations & Remote Deposit Services

Catalyst Corporate Fede•Plano, TX

8d•Onsite

About The Position

This position is responsible for the direct oversight of the Item Processing Implementation and Remote Deposit Services team. These responsibilities include: staff development, leadership and management; item processing product implementation, project management and support (share draft and deposit related); remote deposit products (Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture) implementation and project management; on-going credit union technical product support; software testing, bug fixes, enhancements, system upgrades and deployments; new product launches and development; vendor relationship management; pre-sales support, collaboration and discovery; billing; data analysis and reporting; training for internal departments, Corporates and credit unions; function in the capacity of “Subject Matter Expert”; assist Marketing Department with promoting and developing marketing materials for remote deposit products as well as providing input on other item processing products. A strong understanding of the financial services industry, including item processing, payment systems, and branch operations is vital to the success of the position. This position requires excellent oral and written communication and negotiation skills. Regular reporting to management is required. Extended hours, weekend, and after-hours support may be required. This position resides within the IP Support Services division.

Requirements

High School diploma or equivalent
5-10 years credit union or banking experience
Excellent team leadership experience, ability to get along with others and be a team player.
High level proficiency in Microsoft Office and strong PC skills
Project management experience
Strong background in customer service with excellent oral and written communications skills and problem-solving abilities
Ability to multi-task and quickly adapt to change.
Self-motivated and driven.

Nice To Haves

NCP certification

Responsibilities

Staff development, leadership and management
Item processing product implementation, project management and support (share draft and deposit related)
Remote deposit products (Branch/Teller, Integrated Teller, Business, ATM/ITM and Mobile capture) implementation and project management
On-going credit union technical product support
Software testing, bug fixes, enhancements, system upgrades and deployments
New product launches and development
Vendor relationship management
Pre-sales support, collaboration and discovery
Billing
Data analysis and reporting
Training for internal departments, Corporates and credit unions
Function in the capacity of “Subject Matter Expert”
Assist Marketing Department with promoting and developing marketing materials for remote deposit products as well as providing input on other item processing products