Deposit Services Representative
About The Position
Seeking a full-time Call Center Representative to work in-office at the Bank's Retail Operations Center in Newburyport. This position is responsible for providing exceptional customer service accross a variety of inbound communication channels, supporting both customers and staff by resolving routine account related requests, answering questions, and completing service related tasks. The role also supports customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services. The ideal candidate is customer-focused, detail-oriented, comfortable navigating multiple systems, and committed to delivering accurate, timely support while following bank policies and regulatory requirements.
Requirements
- Customer-focused
- Detail-oriented
- Comfortable navigating multiple systems
- Committed to delivering accurate, timely support
Responsibilities
- Providing exceptional customer service across a variety of inbound communication channels.
- Supporting customers and staff by resolving routine account-related requests.
- Answering customer questions.
- Completing service-related tasks.
- Supporting customers with a wide range of bank products and services, including deposit and loan accounts, digital channels, and payment services.
- Following bank policies and regulatory requirements.
Benefits
- 100% paid medical
- 100% paid dental
- 100% paid vision insurance
- 401(k) match up to 10%
- Life insurance
- Pet insurance
- Disability plan
- Pension plan after 2 years of service
- Generous vacation and paid-time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
