Deposit Services Analyst

Maine Savings Federal Credit Union•Hampden, ME

12h•Hybrid

About The Position

Maine Savings is searching for a full-time, 40 hours per week, Deposit Services Analyst position for our administrative office in Hampden. The Deposit Service Analyst role includes accurately processing ACH transactions, checks and wires and communicates effectively internally and with our members in order to build trusting relationships.

Requirements

A high school education or GED.
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of obtaining or giving information which may require some discussion.
Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Must be able to operate general office equipment including calculator, copy machine, fax machine, postage meter, telephone; required lifting and motions tasks.

Nice To Haves

Three years to five years of similar or related experience preferred.

Responsibilities

Provide informed, professional assistance to others in the Credit union ensuring accurate service and support to all members and colleagues.
IAT credit/debit exception coming from other countries.
ACH/Wire/Check General Ledger balancing.
Shared branching adjustments.
Process mail, address changes, e-forms, and returned mail, ACH and wires on a daily basis.
Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
To carry out assigned responsibilities meets all deadlines, with minimal errors and no errors that result in losses to the credit union, according to established department standards.
Provide friendly, professional, personal service by passionately demonstrating the MS Service Standards of Courtesy, Appearance, Responsiveness, Empowerment, Empathy and Reliability to members and coworkers.