Deposit Quality Analyst

INTRUST Bank Careers•Wichita, KS

10d•Onsite

About The Position

Provides top-tier customer service and professional support for escalated and complex questions from internal customers. This includes reviewing external legal documents to determine if they meet bank requirements and re-executing internal bank documentation for error resolution purposes. Audits all deposit account opening documentation and maintenance for accuracy and fidelity. Must have a high degree of knowledge regarding all INTRUST Bank deposit products, related documents, and regulations and keep updated on all government regulations as they pertain to deposit products. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Requirements

High school diploma or equivalent, and 2+ year’s related job experience required.
Previous banking experience required.
Excellent communication skills and computer experience required.
Ability to follow established procedures accurately and efficiently.
Must have excellent customer service skills.
Ability to manage several high-priority tasks at one time.
Must be able to explain problems clearly and interact in a professional/positive manner.
Ability to learn and retain guidelines for the following rules and regulations: Reg D, Reg E, and Beneficial Ownership.

Nice To Haves

Previous deposit operations, customer service, or CD/IRA experience a plus.

Responsibilities

Supports internal customer escalated inquiries by responding to phone calls, service events and emails regarding complex deposit account setups, trust ownership, IRAs, bank regulations, and policies.
Responsible for the handling of deposit accounts with a deceased owner, including system coding, beneficiary notification, and closure/payout of account(s).
Reviews internal and external documentation including Power of Attorney, Payable on Death, and Small Estate Affidavit forms.
Assists frontline with payout instructions when closing deceased accounts.
Completes transactions on tax-advantaged accounts, including opening Beneficiary IRAs and processing outgoing IRA transfers.
Opens Health Savings Accounts and handles multi-account HSA contributions.
Assists with various department functions including, but not limited to new account/maintenance auditing, scanning/processing documents, address corrections/changes, daily/weekly/monthly exception reports/processes.
Ensures accurate tax reporting on deposit accounts, reviewing regular reports and updating the core system when completing tax corrections as needed.
Stays well informed of all rules and regulations governing deposit accounts offered at INTRUST Bank including all checking, savings, CD, IRA, HSA, and safe box products while maintaining a working knowledge of tax documents related to these products.
Interacts with internal customers to expediently resolve account/document errors.
Maintains awareness of regulatory timeframes and reconciles errors in a timely manner to minimize bank risk and/or negative customer impact.
Able to work with all internal software programs and product applications to ensure customer support and service levels are met.
Provides backup assistance as needed on multiple department functions and works on various special projects as assigned.

Benefits

Competitive pay
Generous time off
Three weeks of paid vacation
11 paid holidays each year
Paid time off to volunteer in the community
Paid employee and family sick leave
Paid parental leave
401(k) plan with 6% employer match and 100% immediately vested
3% non-elective company contribution; non-elective contribution vested after 3 years of service
Tuition reimbursement for full-time and part-time employees enrolled in any degree program
Banking benefits
Medical, dental, and vision insurance