Deposit Services Representative

St. Mary's Credit Union•Marlborough, MA

8d•$22 - $25•Hybrid

About The Position

Under the direction of the Deposit Services Manager, performs a variety of clerical and administrative duties in support of the deposit services functions in conformance with established Credit Union policies and procedures. This is a hybrid position at our main office in Marlborough.

Requirements

High school diploma or equivalent combination of education and experience.
Excellent verbal/written communication skills.
Knowledge of MS software are required.
Adaptability
Accountability
Improvement and innovation
Collaboration
Communication
Job knowledge
Customer (internal and external) service
Organizational awareness
Self-development

Nice To Haves

Deposit Operations experience in a financial institution is preferred.

Responsibilities

Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to all credit union employees and the members served by the Credit Union.
Assist with the daily deposit operations activities to ensure accurate, efficient, timely and confidential services to members, credit union departments and branches.
Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
Responsible for meeting or exceeding individual assigned sales and service goals.
Performs tasks relative to any and all of the following functions: Processing and approving incoming and outgoing foreign and domestic wire transfers, Processing Exception Items (EIM processing), including Non-post items for DDA, Savings and Certificate accounts, NSF items, Returned Deposited Item processing, Cross train in all areas of Deposit Services, Serves as back-up to members of the Deposit Services Team, ACBB Adjustments, SAM Ticket Close Outs, Address Changes, Research Requests, $10K and over check review, Verify Fresh Starts, NSF Fee Processing, Mobile Deposits Processing, Overdraft Privilege Program Maintenance, 18/65 Account Review, Review Online Address Changes, Back up to Levy Processing.
Serves as a resource and provides member service support to the retail branch employees relative to routine member questions, concerns, research as well the more complex member questions, concerns and research.
Keeps current on trends, compliance and applicable laws in all areas of responsibilities for the Deposit Services area.
Performs additional related duties that may be assigned or requested.