Manager, International Sales Operations

SeaWorld•Orlando, FL

About The Position

The Manager, International Sales Operations is responsible for ensuring that international sales channels operate seamlessly across systems, partners, and internal teams. This role serves as the central point of coordination between international sales, internal departments, and external partners; removing friction, resolving issues, and ensuring platforms like EZTicket and partner integrations function reliably to support revenue growth. The focus is on making sure execution happens and nothing breaks.

Requirements

4–7 years of experience in sales operations, commercial operations, or partner operations
Experience working with platforms/tools (ticketing systems, APIs, partner systems)
Strong problem-solving mindset with ability to troubleshoot across systems and teams
Comfortable working cross-functionally and pushing for outcomes
Highly organized with strong follow-through and attention to detail

Nice To Haves

Experience with international markets or reseller channels is a strong plus

Responsibilities

Act as the primary owner of EZticket performance and reliability for international markets
Identify, troubleshoot, and resolve issues impacting booking, access, or partner functionality
Work closely with IT and product teams to escalate and fix system bugs or limitations
Continuously improve system workflows to reduce manual work and friction
Serve as the main operational contact for reseller-related issues impacting sales
Quickly diagnose and resolve issues related to access, booking errors, product visibility, or system connectivity
Coordinate across internal teams to ensure partners can sell without disruption
Proactively identify recurring partner issues and implement scalable fixes
Act as the bridge between International Sales and internal teams (IT, Marketing, Finance, Operations)
Ensure internal teams are delivering what international markets need to sell effectively
Track open issues, assign ownership, and drive resolution with clear timelines
Push for accountability when execution is delayed or misaligned
Identify operational bottlenecks across systems, workflows, and partner interactions
Standardize and document processes to improve efficiency and reduce errors
Support rollout of new tools, integrations, and partner capabilities (APIs, aggregators, etc.)
Help scale operations as international volume grows
Maintain a clear view of system performance, open issues, and operational risks
Provide regular updates to leadership on key blockers impacting revenue
Track recurring issues and measure improvement over time