Manager, International Benefits

Norwegian Cruise Line•Miami, FL

12d

About The Position

The Manager, International Benefits leads the day-to-day operations of Norwegian Cruise Line Holdings’ international shoreside and shipboard group benefit and retirement programs. The role provides strategic oversight, ensures effective program delivery, drives continuous improvement, and resolves complex, non-routine issues while delivering service to internal stakeholders and external partners. The manager oversees benefits plans, providers, compliance, communications, budgeting, and administration for international offices and shipboard populations. The position also leads and develops team members, coordinates with HR and other departments, and ensures programs meet local regulatory requirements and align with company goals.

Requirements

Bachelor’s degree in a related field; Human Resources or Business Administration is cited, or relevant equivalent work experience, training, skills, and/or certifications.
Minimum 5 years of progressive benefits experience.
Advanced knowledge of health, welfare, and retirement benefits programs.
In-depth understanding of international employment laws and regulations related to health, leave, and disability benefits, including country-specific requirements and best practices.
Strong analytical skills for monitoring and improving benefits programs.
Excellent communication skills to counsel management and team members.
Effective liaison skills for working with benefits providers and resolving team member concerns.
Superior organizational skills to oversee multiple programs and processes.
Strong time management skills to ensure timely processing of leave requests and payments.
Strategic thinking to recommend program improvements and develop long-range objectives.
Meticulous attention to detail to ensure compliance and accuracy in leave accrual, time entry, and benefits processing.
Strong team collaboration skills.

Responsibilities

Design and oversee administration of group welfare and retirement plans for international offices and shipboard officers and crew.
Lead the selection, implementation, and ongoing management of benefits plans, providers, carriers, and consultants.
Maintain a competitive benefits posture and align international shoreside benefits with U.S. shoreside plans.
Monitor global benefits trends and legislative developments to ensure compliance and program competitiveness.
Lead implementation of new benefit offerings and manage annual renewals of existing programs.
Oversee administration and regulatory compliance of shipboard officers’ retirement plans.
Develop and execute communications for new and existing benefits programs, including targeted email campaigns and multi-channel outreach.
Partner with local HR teams, benefits providers, and cross-functional departments to support effective program delivery.
Analyze benefits cost data and support annual budgets and contribution strategies.
Coordinate testing of Benefits Administration and Base Benefits system developments, enhancements, and upgrades with the HRIS Manager before production implementation.
Staff, train, and motivate team members, fostering efficient administration, professional growth, and continuous learning.
Lead GSC Benefits programs and ensure alignment with local regulatory requirements.
Manage non-collective bargaining agreement shipboard benefits programs.
Provide strategic oversight of shipboard benefits initiatives to ensure consistency, compliance, and alignment with company goals.
Evaluate and recommend benefits offerings for new international office locations.
Benchmark international benefits programs and identify areas for improvement.
Support global and shipboard benefits cost analysis, modeling, and forecasting.
Tailor communications for shipboard and international populations to improve awareness and understanding of benefits.
Perform other duties as assigned.