Benefits Manager

Level•Austin, TX

About The Position

Level is a learning technology company that creates interactive, standards-aligned learning experiences for students and tools that support educators and parents. The Benefits Manager will own the design, administration, and day-to-day employee experience of Level’s benefits programs across the U.S. and internationally. This is a build role: the manager will create the benefits playbook, processes, and vendor structure for a growing, globally distributed company. The role covers health, dental, vision, life, disability, retirement, wellness, and leave programs. The Benefits Manager will develop compliant offerings suited to local requirements and market expectations, lead open enrollment, support employees with benefits questions and life events, manage vendor relationships, ensure regulatory compliance, and partner with Finance and the People team. The manager will also maintain benefits data and reporting, create employee-facing materials, benchmark programs, and improve processes and the employee experience as Level grows.

Requirements

At least 7 years of experience managing employee benefits programs.
Hands-on experience administering benefits for employees across multiple countries.
Experience at both larger, established companies and smaller, growth-stage companies.
Experience building benefits processes, programs, or playbooks from the ground up.
Working knowledge of U.S. benefits regulations and familiarity with international benefits and statutory requirements.
Experience running open enrollment and managing broker and vendor relationships.
Strong attention to detail and discretion handling confidential employee information.
Clear, warm communication skills and a service-oriented approach to employee support.
Proficiency with HRIS and benefits administration platforms, and comfort working with spreadsheet data.
Ability to manage multiple priorities and deadlines in a fast-moving environment.

Nice To Haves

Experience with self-funded plans.
Experience with employer-of-record models or launching benefits programs in new countries.
Experience with multi-state benefits administration.
Experience supporting a company through rapid headcount growth.
Professional certification such as CEBS, GBA, SHRM-CP/SCP, or PHR/SPHR.
Experience in ed tech or mission-driven organizations.

Responsibilities

Build and document Level’s benefits playbook, processes, vendor management approach, compliance calendars, and employee communications.
Manage health, dental, vision, life, disability, retirement, and wellness programs for U.S. and international employees.
Design and administer competitive, compliant benefits across multiple countries, accounting for local statutory requirements, market norms, and cultural expectations.
Lead annual open enrollment, including plan renewals, vendor negotiations, employee communications, and enrollment support.
Respond to employee benefits questions, claims issues, and life events with care and responsiveness.
Manage brokers, carriers, third-party administrators, and global benefits partners, holding them accountable for service levels.
Coordinate with employer-of-record providers and local partners to provide consistent benefits for international hires.
Administer FMLA, parental, state and local, and international statutory leave programs, and coordinate accommodations with the People team.
Ensure compliance with applicable U.S. and international regulations, manage required filings, and conduct nondiscrimination testing.
Partner with Finance on benefits budgeting, forecasting, invoice reconciliation, payroll deductions, and multi-currency considerations.
Benchmark benefits offerings in each region and recommend improvements that support attraction and retention.
Maintain accurate benefits data in the HRIS and develop reporting on enrollment, utilization, and cost.
Create clear benefits materials, guides, and onboarding content to help employees make informed choices.
Identify opportunities to streamline processes and improve the employee experience as the company grows.