Manager, Internal Communications

Charles River Associates • Boston, MA

5d • Hybrid

About The Position

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. Reporting to the Chief Marketing Officer and dotted line to Chief Human Resources Officer, the Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm. This role will define and own the firm’s internal narrative, ensuring consistent messaging, clear prioritization of initiatives, and disciplined communication that supports execution of strategic priorities (e.g., culture and people, transformation programs, AI, CRM, and enterprise initiatives). The Manager will work closely with Marketing, Human Capital, and senior leadership to create a cohesive, firmwide communications model.

Requirements

• Bachelor's or Master's Degree in Journalism, English, Communications or related area of study
• 8–12+ years of experience in internal communications, corporate communications, or marketing communications within a professional services or B2B environment
• Proven ability to lead enterprise-wide communication strategies and transformation programs
• Exceptional writing, editing, and storytelling skills, with the ability to simplify complex ideas and analysis while retaining sophistication and avoiding jargon
• Strong stakeholder management skills, including experience working with senior leadership
• Experience building or scaling communications functions or operating models
• Ability to operate in a fast-paced, evolving environment with competing priorities

Responsibilities

• Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them as well as reinforcing CRA’s employee value proposition and firm culture
• Own messaging, timing, and reinforcement of key initiatives across the organization
• Translate complex business priorities into clear, actionable communications
• Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal platforms
• Embed communications into major firm initiatives (e.g., AI, CRM, operational changes) to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable outcomes
• Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide communications requests
• Advise leadership on communication approach, tone, and risk mitigation
• Build strong relationships across offices and practices to ensure relevance and uptake
• Establish clear ownership and governance of internal communications across the firm
• Transition and integrate work currently handled by external vendors into an in-house model (as applicable)
• Implement processes for intake, prioritization, and approval of communications
• Ensure consistency and alignment across geographies and teams
• Define KPIs to measure effectiveness (e.g., engagement, reach, understanding, behavioral impact)
• Track performance of communications and continuously refine strategy
• Gather feedback from employees and leadership to improve clarity and effectiveness

Benefits

• skills development programs
• training annually through formal and informal programs
• technical training
• presentation skills
• internal seminars
• career mentoring and performance coaching
• leadership and collaboration opportunities
• comprehensive total rewards program
• superior benefits package
• wellness programming to support physical, mental, emotional and financial well-being
• in-house immigration support for foreign nationals and international business travelers
• medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• life and disability insurance
• paid time off (vacation, sick leave, holidays)
• paid parental leave
• employee assistance resources
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level