Manager, Instructional Design and Learning Delivery

Forgent•Columbus, OH

8d•Onsite

About The Position

The Manager, Instructional Design & Learning Delivery designs and develops learning solutions and project-manages their delivery to meet business requirements across the enterprise. Reporting to the Senior Director of Learning & Development, this role translates capability needs into effective, engaging learning experiences—delivered in person, virtually, online, and through AI-enabled tools—and coordinates the people, content, and logistics required to deliver them on time and to a high standard. This is a hands-on role combining instructional design craft, facilitation, and project management, working closely with subject matter experts, business leaders, and HR peers. Experience in a manufacturing environment and in large, matrixed organizations is important to delivering learning solutions that fit the realities of a fast-moving operational workforce.

Requirements

Bachelor's degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field, or equivalent experience.
At least 5 years of experience in a learning and development role, including instructional design and delivery.
Demonstrated instructional design experience developing learning across in-person, virtual, and online modalities.
Experience as an instructor or facilitator for both in-person and virtual sessions.
Experience developing online learning programs and using associated authoring and learning technologies.
Experience using AI to enable and enhance learning experiences.
Proven project management skills, with the ability to manage multiple learning projects and deadlines simultaneously.
Strong facilitation, communication, and stakeholder management skills.
Ability to work effectively across English- and Spanish-speaking employee populations.
Ability to work effectively with business leaders and HR peers.
Experience in a manufacturing environment, with an understanding of the learning needs of an operational workforce.
Experience working in large, matrixed organizations and delivering learning across complex reporting and decision-making structures.
Based on-site in Columbus, OH or Minneapolis, MN, with the ability to travel up to 25%.

Nice To Haves

Professional fluency in both English and Spanish.
Instructional design or facilitation certification (e.g., ATD CPTD, APTD, or equivalent).
Hands-on experience with e-learning authoring tools (e.g., Articulate, Captivate) and LMS administration.
Project management certification or equivalent experience (e.g., CAPM, PMP).
Experience selecting and managing third-party learning vendors and content providers.

Responsibilities

Design and develop learning solutions across modalities—in-person classroom, virtual instructor-led, self-paced online, and AI-enabled experiences—grounded in adult learning principles and measurable objectives.
Analyze business requirements and partner with subject matter experts to translate capability needs into learning objectives, content, and assessments.
Develop online learning programs using authoring tools and associated learning technologies.
Apply AI tools to design, build, and personalize learning experiences and to accelerate content development.
Create supporting materials, including facilitator guides, participant materials, job aids, and assessments.
Facilitate engaging in-person and virtual instructor-led sessions for a range of audiences.
Prepare and certify other instructors on content, and provide train-the-trainer support as needed.
Ensure learning materials and delivery are effective across both English- and Spanish-speaking employee populations, coordinating translation and localization as needed.
Project-manage the end-to-end delivery of learning solutions, including scope, timelines, resources, milestones, and stakeholder communication.
Coordinate course scheduling, classrooms, materials, and logistics in partnership with L&D operations.
Manage third-party vendors and contract instructors where external content or delivery is required, tracking quality and timelines.
Balance multiple concurrent projects and priorities, keeping stakeholders informed of status, risks, and dependencies.
Build and maintain courses within the learning management system (LMS), ensuring accurate enrollment, tracking, and reporting.
Evaluate learning effectiveness using participation, completion, learner feedback, and proficiency data, and recommend improvements.
Stay current on instructional design, learning technology, and AI-enabled learning practices, and bring new ideas forward.