Manager, Instructional Design and Learning Delivery
About The Position
The Manager, Instructional Design & Learning Delivery designs and develops learning solutions and project-manages their delivery to meet business requirements across the enterprise. Reporting to the Senior Director of Learning & Development, this role translates capability needs into effective, engaging learning experiences—delivered in person, virtually, online, and through AI-enabled tools—and coordinates the people, content, and logistics required to deliver them on time and to a high standard. This is a hands-on role combining instructional design craft, facilitation, and project management, working closely with subject matter experts, business leaders, and HR peers. Experience in a manufacturing environment and in large, matrixed organizations is important to delivering learning solutions that fit the realities of a fast-moving operational workforce.
Requirements
- Bachelor's degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field, or equivalent experience.
- At least 5 years of experience in a learning and development role, including instructional design and delivery.
- Demonstrated instructional design experience developing learning across in-person, virtual, and online modalities.
- Experience as an instructor or facilitator for both in-person and virtual sessions.
- Experience developing online learning programs and using associated authoring and learning technologies.
- Experience using AI to enable and enhance learning experiences.
- Proven project management skills, with the ability to manage multiple learning projects and deadlines simultaneously.
- Strong facilitation, communication, and stakeholder management skills.
- Ability to work effectively across English- and Spanish-speaking employee populations.
- Ability to work effectively with business leaders and HR peers.
- Experience in a manufacturing environment, with an understanding of the learning needs of an operational workforce.
- Experience working in large, matrixed organizations and delivering learning across complex reporting and decision-making structures.
- Based on-site in Columbus, OH or Minneapolis, MN, with the ability to travel up to 25%.
Nice To Haves
- Professional fluency in both English and Spanish.
- Instructional design or facilitation certification (e.g., ATD CPTD, APTD, or equivalent).
- Hands-on experience with e-learning authoring tools (e.g., Articulate, Captivate) and LMS administration.
- Project management certification or equivalent experience (e.g., CAPM, PMP).
- Experience selecting and managing third-party learning vendors and content providers.
Responsibilities
- Design and develop learning solutions across modalities—in-person classroom, virtual instructor-led, self-paced online, and AI-enabled experiences—grounded in adult learning principles and measurable objectives.
- Analyze business requirements and partner with subject matter experts to translate capability needs into learning objectives, content, and assessments.
- Develop online learning programs using authoring tools and associated learning technologies.
- Apply AI tools to design, build, and personalize learning experiences and to accelerate content development.
- Create supporting materials, including facilitator guides, participant materials, job aids, and assessments.
- Facilitate engaging in-person and virtual instructor-led sessions for a range of audiences.
- Prepare and certify other instructors on content, and provide train-the-trainer support as needed.
- Ensure learning materials and delivery are effective across both English- and Spanish-speaking employee populations, coordinating translation and localization as needed.
- Project-manage the end-to-end delivery of learning solutions, including scope, timelines, resources, milestones, and stakeholder communication.
- Coordinate course scheduling, classrooms, materials, and logistics in partnership with L&D operations.
- Manage third-party vendors and contract instructors where external content or delivery is required, tracking quality and timelines.
- Balance multiple concurrent projects and priorities, keeping stakeholders informed of status, risks, and dependencies.
- Build and maintain courses within the learning management system (LMS), ensuring accurate enrollment, tracking, and reporting.
- Evaluate learning effectiveness using participation, completion, learner feedback, and proficiency data, and recommend improvements.
- Stay current on instructional design, learning technology, and AI-enabled learning practices, and bring new ideas forward.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
