Manager, Innovation Technical Analyst

RBC • Toronto, ON

5d • Onsite

About The Position

The Manager, Innovation Operations works in RBC’s enterprise Innovation team’s delivery function within Technology & Operations. This team is responsible for taking emerging technologies from discovery to scaled, secure, production-grade capabilities. This role works closely with all Innovation team roles, spanning delivery, engineering, and strategy functions. The manager ensures the Innovation team operates efficiently by taking a hands-on and proactive approach to managing Innovation’s technology assets and remediating risks, while also owning team documentation repository and ensuring its accuracy and currency.

Requirements

• Ability to collaborate with engineering to produce technical and product documentation
• Problem solving, processing knowledge, attention to detail with a developed sense of urgency
• Execute and develop technical workflows for infrastructure management
• Ability to partner with technical and non-technical stakeholders to design solutions
• Flexible, adaptable and willing to learn new things

Nice To Haves

• Familiarity with agile software development lifecycles
• Experience with automation tools, scripting, and AI enabled workflows
• Familiarity with any of computer science, engineering, architecture disciplines
• Knowledge of current emerging technology trends in finance, quantum computing, DLT, Agentic AI, open-banking

Responsibilities

• Operate as the custodian/owner for Innovation assets and applications
• Identify areas for improvement and implementing best practices, enterprise standards, and procedures to simplify and enhance operations
• Manage both technology and non-tech risks associated with Innovation’s assets
• Drive technology infrastructure currency - rotating certs, keys, vault mgmt., pod updates etc.
• Recommend solutions and remediate recurring errors, risks, and vulnerabilities, and act as a referral point for pilot and PoC applications in the Innovation portfolio
• Develop and maintain documents for IT applications and system specifications, according to existing enterprise standards and methodologies for requirements planning, analysis and documentation.
• Manage day-to-day operations including Innovation project intake process, group mailbox triage and other day-to-day requests
• Ensure skills and knowledge related to Innovation products, processes, procedures and are kept up to date in collaboration tools (SharePoint, Confluence)

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work, including leveraging AI and SRE principles to drive innovation and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed