Manager Information Technology Business Relationship

Allina Health

6d • $56 - $78

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Manager Information Technology Business Relationship partners with leaders across hospitals, clinics, and business units to align those organizations effectively with IT. The role manages business relationships with IT to improve and support processes and policies, resolve issues, manage projects, develop customer portfolios and roadmaps, coordinate communication and work intake, and support user groups. It translates business strategies into technology roadmaps and manages strategic initiatives from intake through post-implementation evaluation.

The position is a 1.0 FTE role, working 80 hours per two-week pay period on an eight-hour day shift, with no weekends. It includes people-management responsibilities, including hiring and retaining team members and providing performance feedback and reviews. The physical demands are sedentary, with occasional lifting of up to 10 pounds and frequent lifting of negligible weight.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the functional competencies listed in the job description.
• 5 to 7 years of experience in IT and/or business, preferably in health care.

Nice To Haves

• High school diploma or GED.
• Bachelor's degree in Information Services, Business, or a similar field of study.
• 2 to 5 years of experience in IT or business, preferably across multiple types of health care.

Responsibilities

• Build relationships with system-wide leaders and key employees.
• Develop an understanding of business, customer, and user strategies, plans, objectives, and related technology needs.
• Educate customers about IT processes and manage expectations.
• Communicate regularly with site and service-line managers about IT needs.
• Represent customer needs to centralized IT areas.
• Serve as an escalation point for emergent IT issues.
• Support change management activities and provide input and support for customer communication and training when implementing new technologies.
• Assist with developing IT strategy based on site or business-unit technology requirements.
• Consult with operations on new technology solutions.
• Manage small to medium IT projects as needed.
• Partner with IT Project Managers on tracking and documenting new applications, stakeholder involvement, project status, and escalations.
• Provide regular performance reviews and feedback to direct-report employees.
• Hire and retain team members.
• Participate in developing Service Level Agreements, including negotiating changes.
• Ensure service data is measured, monitored, and communicated to customers.
• Participate in major incident communications and serve as an escalation contact during major incidents.
• Participate in Problem Review Meetings to identify improvement plans and key learnings, and manage service-management action items.
• Engage with operational partners to maintain or enhance system downtime preparedness.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO and time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed