Manager Inflight Entertainment & Onboard Technology

JetBlue Airways Corporation•New York, NY

7d•$114,000 - $170,000•Hybrid

About The Position

The Manager, Inflight Entertainment & Onboard Technology owns JetBlue’s inflight entertainment and connectivity platforms, including seatback systems and Fly-Fi. This role leads the innovation, evolution, and operationalization of JetBlue’s onboard customer experience, managing the end-to-end product roadmap and cross-functional development and implementation of new features. The Manager oversees go-to-market activities and adoption of new features, uses reporting and analytics to identify opportunities to improve the customer experience, serves as the primary relationship holder for key business partners, and is accountable for products and budget management. As a member of the Product Development team, the Manager reports to the Senior Manager, Product Design and Customer Experience. The role requires an effective, adaptable, results-oriented leader who works well in a rapidly evolving team environment and demonstrates JetBlue’s values of Safety, Caring, Integrity, and Passion and Fun. The Manager also supports crewmember development and is responsible for safety and regulatory compliance. The position is based in a traditional office environment. It requires flexibility to work varying hours and respond to emergencies on short notice, as well as overnight travel of up to 30%. The stated base pay range is $114,000 to $170,000 per year. Total compensation may also include performance bonuses, restricted stock units, healthcare benefits, a 401(k) plan with company match, a crewmember stock purchase plan, disability coverage, basic life insurance, and space-available travel on JetBlue.

Requirements

Bachelor’s degree in business, technology, aviation management, or a relevant field; alternatively, a high school diploma or GED combined with at least four years of related work experience and demonstrated capability to perform the job responsibilities.
Five years of experience in product development, product management, or another relevant field.
Two years of experience leading large cross-functional product launches and teams.
Experience managing and negotiating with external business partners.
Project management experience, including in-depth knowledge of project-planning methodologies and tools.
Knowledge of commercial airlines, content management, and related technology.
Ability to work flexible hours and respond to emergencies on short notice.
Knowledge of management concepts, practices, and techniques.
Knowledge of an airline’s key business groups and departments.
Ability to work effectively with all levels of an organization and in diverse environments.
Comfort speaking to large audiences, including senior leadership.
Availability for overnight travel up to 30%.
Valid travel documents and ability to travel in and out of the United States.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; U.S. work authorization is required and visa sponsorship is not available.
Must be an appropriate fit for JetBlue’s culture and values.
Must adhere to applicable laws, regulations, and company safety policies and procedures.
Use of ChatGPT or any other automated tool during the interview process disqualifies a candidate.

Nice To Haves

Master of Business Administration.
One year of experience in business development.
Prior experience in technology management and operations.

Responsibilities

Own JetBlue’s end-to-end feature-development roadmap for seatback systems and connectivity platforms, including the customer-facing portal, and lead cross-functional development and implementation of inflight entertainment initiatives.
Establish design best practices for Fly-Fi and seatback systems, optimizing user experience and interface for engagement.
Serve as a key stakeholder for new fleet and product development, collaborating with Fleet, Design, Brand, Tech Ops, FP&A, and Sourcing to equip new aircraft with inflight entertainment and connectivity products.
Identify, secure, and oversee movie studio deals and partnerships, using analytics to improve title selection and onboard merchandising.
Monitor and manage business-partner service-level agreements, contractual obligations, and reliability performance, identifying efficiencies and improvements.
Drive accountability among internal stakeholders and external partners to ensure successful delivery, operational readiness, and continuous improvement of inflight products.
Lead cross-functional deployment of onboard technology across seatback and Fly-Fi, software releases, and fleet implementations, ensuring delivery on time, within budget, and in line with customer experience objectives.
Partner with Technical Operations, IT, Digital, Inflight, Customer Insights, and Product Design & CEX to identify operational risks, performance gaps, and service improvement opportunities.
Plan and manage the monthly IFE&C budget, working with FP&A to refine forecasts and meet CAPEX and OPEX cost targets.
Identify opportunities to improve operational efficiency, reduce costs, and support ancillary revenue growth across inflight entertainment and connectivity platforms.
Establish product success metrics, operational KPIs, and reporting cadences; report to leadership on customer engagement, reliability, adoption, and platform performance.
Evaluate and implement emerging technologies, including AI-driven analytics, personalization, and recommendation capabilities, to improve onboard entertainment and connectivity.
Use AI-enabled tools and advanced analytics for reporting automation, customer behavior analysis, performance tracking, and strategic decision-making.
Support crewmember engagement, growth, and goal achievement.
Perform other duties as assigned.
Maintain regular attendance and punctuality and a professional appearance; be available to work flexible hours and respond on short notice.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.
Fulfill safety accountabilities, promote safety as a Safety Ambassador, identify and report safety and security concerns, and adhere to applicable laws, regulations, policies, procedures, and risk controls.
Uphold JetBlue safety performance goals and understand how they relate to job duties.