Base Manager, Inflight Services - MSP

Endeavor Air • St. Paul, MN

7d • Onsite

About The Position

The Inflight Base Manager provides strategic and day-to-day leadership for Inflight operations at the assigned base. The role leads Inflight Crew Managers and administrative support staff, drives safe, compliant, reliable, and customer-focused performance, and ensures Flight Attendants maintain required qualifications and standards. As the senior Inflight leader at the base, the manager partners across operational and labor groups and fosters an engaged, accountable employee culture aligned with Endeavor Air’s values.

This is a non-flying position involving office work, airport operations, and on-aircraft operations in all types of weather. Airport gate and ramp operations may be noisy and hazardous without due caution. Travel may be required up to 30%.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Two years of people-leadership or supervisory experience.
• Ability to achieve and maintain Flight Attendant qualification and certification.
• Working knowledge of applicable Federal Aviation Regulations, Flight Attendant policies and procedures, and collective bargaining agreement administration.
• Ability to interpret and consistently apply collective bargaining agreement requirements accurately and appropriately.
• Ability to lead through operational complexity, manage competing priorities, and make timely decisions.
• Strong analytical, problem-solving, organizational, and follow-through skills.
• Ability to multitask efficiently and effectively while meeting deadlines.
• Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with employees and leaders at all organizational levels.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to work additional hours, including evenings, weekends, and holidays, as operationally required.

Nice To Haves

• Three years of experience in Inflight, airline operations, or a related field preferred.

Responsibilities

• Lead, coach, and develop Inflight Crew Managers and administrative support staff through clear expectations, measurable goals, feedback, and performance evaluations.
• Establish and execute base goals and initiatives to improve safety, regulatory compliance, dependability, completion factor, on-time performance, customer satisfaction, and employee engagement.
• Monitor operational and people-performance metrics, identify trends and risks, and implement corrective and continuous-improvement actions.
• Ensure compliance with Federal Aviation Regulations, the Flight Attendant Manual, Company policies, the collective bargaining agreement, and other applicable requirements.
• Ensure operational events, safety concerns, and irregularities are accurately reported, appropriately escalated, and addressed promptly.
• Oversee Flight Attendant performance management at the base, including attendance, leaves, probationary programs, investigations, recognition, coaching, and corrective action, partnering with Human Resources and Labor Relations as appropriate.
• Provide guidance and quality oversight for investigations and interviews involving potential violations of Company policy, the collective bargaining agreement, or federal regulations, ensuring consistent and well-documented outcomes.
• Build and maintain constructive labor partnerships through consistent contract administration, proactive communication, and professional engagement with union representatives.
• Lead the base’s SAFA program, educational initiatives, and implementation of Inflight programs, policies, and procedures.
• Maintain visible leadership across shifts and work locations, including the airport, aircraft, and crew areas.
• Serve as the senior Inflight representative on the MSP hub leadership team and coordinate with Flight Operations, Airport Customer Service, Crew Scheduling, Maintenance, Safety, Security, and other partners to support operational readiness and recovery.
• Lead the Inflight response during irregular operations and significant operational events, coordinating communication, staffing support, and recovery for Flight Attendants and partner departments.
• Participate in hub, base, departmental, and Flight Attendant meetings and communicate priorities, performance results, and follow-up actions.
• Ensure on-call leadership coverage for operational events, Flight Attendant emergencies, and time-sensitive employee support.
• Oversee assigned administrative controls, including audits, sales deposits, service-recovery amenities, and base records.
• Collaborate with the Flight Operations Base Manager to support administration of random drug and alcohol testing requirements at the base.
• Ensure Inflight Crew Managers support charter operations by preparing Flight Attendants for onboard service specifications and special requirements.
• Perform other duties as assigned.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and more than 80 air carriers worldwide for employees and eligible family members.
• Comprehensive medical, dental, and vision plans.
• 401(k) with Company match starting on Day 1.
• Operational Performance Rewards (OPR) Program.
• Life and AD&D insurance, short- and long-term disability, flexible spending accounts (FSA), and voluntary supplementary benefit options.
• Competitive total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager