Manager, Industry Solutions

ServiceNow•San Diego, CA

1d•Hybrid

About The Position

This role focuses on Go-To-Market (GTM) strategy and execution within the Industry Solutions domain. The Manager will provide feedback on GTM strategy, including market segmentation, messaging, pricing, positioning, and sales playbooks. They will also be responsible for designing scalable and repeatable sales processes aligned with customer buying journeys, leading and developing a high-performing sales team, and partnering with Marketing on demand generation campaigns. Additionally, the role involves creating sales enablement materials, managing and forecasting pipeline, maintaining market intelligence, and collaborating with cross-functional teams like Product and Customer Success.

Requirements

5+ years in SaaS/enterprise software sales including leadership experience
Proven track record of building and scaling high-performing sales teams
Deep expertise in digital sales motions, inside sales, and sales automation platforms
Strategic thinking paired with operational excellence—ability to design and execute simultaneously
Excellent communication skills for diverse audiences (executives, sales teams, marketing, partners)

Nice To Haves

Experience with ServiceNow ecosystem (product knowledge, customer base, competitive context) strongly preferred

Responsibilities

Provide feedback on GTM strategy, including market segmentation, messaging, pricing positioning, and sales playbooks.
Build scalable, repeatable sales processes aligned to customer buying journeys.
Recruit, onboard, and lead a high-performing sales team, establishing performance metrics and coaching frameworks.
Partner with Marketing to design integrated digital and account-based marketing campaigns that feed the sales pipeline.
Create and maintain comprehensive sales collateral, training programs, and knowledge repositories; ensure team proficiency in value proposition and differentiation.
Establish and forecast pipeline targets; monitor conversion metrics and continuously optimize sales processes.
Maintain market intelligence on competitive landscape and customer needs; iterate GTM based on win/loss analysis.
Work closely with Product, Customer Success, and Executive Leadership to ensure GTM alignment with product roadmap and corporate strategy.