Manager, Industry Solutions
About The Position
This role focuses on Go-To-Market (GTM) strategy and execution within the SaaS/enterprise software sales domain. The Manager, Industry Solutions will be responsible for providing feedback on GTM strategy, designing scalable sales processes, leading a sales team, partnering with marketing for demand generation, creating sales enablement materials, managing and forecasting pipeline, maintaining market intelligence, and collaborating with cross-functional teams. The goal is to drive business reinvention through the ServiceNow AI platform by freeing people from busywork and enabling them to focus on meaningful work.
Requirements
- 5+ years in SaaS/enterprise software sales including leadership experience
- Proven track record of building and scaling high-performing sales teams
- Deep expertise in digital sales motions, inside sales, and sales automation platforms
- Strategic thinking paired with operational excellence—ability to design and execute simultaneously
- Excellent communication skills for diverse audiences (executives, sales teams, marketing, partners)
Nice To Haves
- Experience with ServiceNow ecosystem (product knowledge, customer base, competitive context) strongly preferred
Responsibilities
- Provide feedback on GTM strategy, including market segmentation, messaging, pricing positioning, and sales playbooks.
- Build scalable, repeatable sales processes aligned to customer buying journeys.
- Recruit, onboard, and lead a high-performing sales team, establishing performance metrics and coaching frameworks.
- Partner with Marketing to design integrated digital and account-based marketing campaigns that feed the sales pipeline.
- Create and maintain comprehensive sales collateral, training programs, and knowledge repositories; ensure team proficiency in value proposition and differentiation.
- Establish and forecast pipeline targets; monitor conversion metrics and continuously optimize sales processes.
- Maintain market intelligence on competitive landscape and customer needs; iterate GTM based on win/loss analysis.
- Work closely with Product, Customer Success, and Executive Leadership to ensure GTM alignment with product roadmap and corporate strategy.
Benefits
- health plans
- flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan
- family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
