(USA) Manager, Incubation & Onboarding

Walmart•Bentonville, AR

1d•Onsite

About The Position

The WFS Strategic Onboarding Team delivers a personalized onboarding experience for high-value Walmart Marketplace sellers adopting Walmart Fulfillment Services. The team manages the seller journey from referral to successful launch, assisting with registration, item conversion, shipment creation, and inventory launch. They identify and resolve barriers, collaborate with cross-functional partners, and escalate systemic issues to ensure timely adoption. Focused on accelerating launch time, increasing seller conversion, and supporting long-term growth, the team also provides valuable feedback to Product, Operations, and Business Development to enhance the overall onboarding process. Oversee marketplace strategy, managing forecasts, performance metrics, and daily eCommerce operations to ensure optimal functionality and customer satisfaction. Lead end-to-end partner onboarding, including account setup, product integration, and technical support to drive seamless marketplace participation. Collaborate cross-functionally with internal teams and external partners to identify and implement process improvements and resolve onboarding challenges. Develop and maintain strong relationships with key stakeholders, providing coaching and mentorship to support team growth and performance. Ensure compliance with company policies, ethical standards, and operational procedures while promoting continuous learning and accountability.

Requirements

Proven experience in managing customer relationships and marketplace operations with a focus on performance and strategic objectives.
Strong expertise in client onboarding processes, including technical integration and issue resolution.
Demonstrated ability to collaborate cross-functionally and manage external partnerships to drive business results.
Excellent communication skills to influence and engage stakeholders at various levels.
Proficiency in developing and maintaining operational reports and metrics to support decision-making.
Commitment to ethical standards, integrity, and fostering a high-performing team environment.
Adaptability and a continuous improvement mindset aligned with agile methodologies.
3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.

Nice To Haves

In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.

Responsibilities

Oversee marketplace strategy, managing forecasts, performance metrics, and daily eCommerce operations to ensure optimal functionality and customer satisfaction.
Lead end-to-end partner onboarding, including account setup, product integration, and technical support to drive seamless marketplace participation.
Collaborate cross-functionally with internal teams and external partners to identify and implement process improvements and resolve onboarding challenges.
Develop and maintain strong relationships with key stakeholders, providing coaching and mentorship to support team growth and performance.
Ensure compliance with company policies, ethical standards, and operational procedures while promoting continuous learning and accountability.