(USA) Manager, Incubation & Onboarding
About The Position
The Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, overseeing customer relationship management and operational performance. This role manages the end-to-end partner onboarding process, ensuring seamless integration and technical support to optimize seller satisfaction. Collaborating cross-functionally, the manager drives continuous improvements, monitors key metrics, and supports team development while maintaining compliance with company policies and ethical standards. The position requires strong leadership to foster accountability, enhance marketplace functionality, and deliver results aligned with Walmart’s mission and values. The WFS Strategic Onboarding Team delivers a personalized onboarding experience for high-value Walmart Marketplace sellers adopting Walmart Fulfillment Services. The team manages the seller journey from referral to successful launch, assisting with registration, item conversion, shipment creation, and inventory launch. They identify and resolve barriers, collaborate with cross-functional partners, and escalate systemic issues to ensure timely adoption. Focused on accelerating launch time, increasing seller conversion, and supporting long-term growth, the team also provides valuable feedback to Product, Operations, and Business Development to enhance the overall onboarding process.
Requirements
- Proven experience in managing customer relationships and marketplace operations with a focus on performance and strategic objectives.
- Strong expertise in client onboarding processes, including technical integration and issue resolution.
- Demonstrated ability to collaborate cross-functionally and manage external partnerships to drive business results.
- Excellent communication skills to influence and engage stakeholders at various levels.
- Proficiency in developing and maintaining operational reports and metrics to support decision-making.
- Commitment to ethical standards, integrity, and fostering a high-performing team environment.
- Adaptability and a continuous improvement mindset aligned with agile methodologies.
- 3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
- Prior work experience in eCommerce.
Nice To Haves
- In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Responsibilities
- Oversee marketplace strategy, managing forecasts, performance metrics, and daily eCommerce operations to ensure optimal functionality and customer satisfaction.
- Lead end-to-end partner onboarding, including account setup, product integration, and technical support to drive seamless marketplace participation.
- Collaborate cross-functionally with internal teams and external partners to identify and implement process improvements and resolve onboarding challenges.
- Develop and maintain strong relationships with key stakeholders, providing coaching and mentorship to support team growth and performance.
- Ensure compliance with company policies, ethical standards, and operational procedures while promoting continuous learning and accountability.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
