(USA) Manager, Incubation & Onboarding
About The Position
The (USA) Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, overseeing customer relationship management and operational performance. This role manages the end-to-end partner onboarding process, ensuring seamless integration and technical support to optimize seller satisfaction. Collaborating across teams and external partners, the manager drives continuous improvements, monitors key metrics, and maintains compliance with company standards. By fostering a high-performing team environment and promoting ethical conduct, this position supports business objectives while enhancing the overall customer and associate experience. The WFS Strategic Onboarding Team delivers a tailored onboarding experience for Walmart Marketplace sellers using Walmart Fulfillment Services. The team manages the seller journey from referral through launch, supporting registration, item conversion, shipment creation, and inventory setup. They identify and resolve challenges, collaborate with cross-functional partners, and escalate systemic issues to ensure timely adoption. Focused on accelerating launch time and increasing seller conversion, the team also provides insights to Product, Operations, and Business Development to enhance the onboarding process and support sustained growth.
Requirements
- Proven experience in managing customer relationships and marketplace operations with a focus on performance metrics and strategic objectives.
- Strong expertise in client onboarding processes, including account creation, product integration, and technical support.
- Demonstrated ability to lead cross-functional teams and collaborate with internal and external partners to drive results.
- Excellent communication skills with a commitment to ethical standards and integrity in all business practices.
- Proficiency in utilizing data analytics and customer insights to inform strategy and continuous improvement.
- Skilled in fostering talent development through coaching, mentoring, and performance management.
- Experience applying Agile methodology to streamline operations and enhance team adaptability.
- 3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
- Prior work experience in eCommerce.
Nice To Haves
- In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Responsibilities
- Oversee marketplace strategy, operations, and performance to meet short- and long-term objectives.
- Manage customer relationships and ensure high satisfaction through effective onboarding and ongoing support.
- Lead the end-to-end partner onboarding process, including account setup, product integration, and technical issue resolution.
- Collaborate cross-functionally with internal teams and external partners to drive marketplace improvements and results.
- Develop and maintain reports to monitor customer metrics and operational performance.
- Supervise and mentor associates, fostering a culture of accountability, continuous learning, and ethical conduct.
- Ensure compliance with company policies and promote a positive, high-performing work environment.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Tuition, books, and fees are completely paid for by Walmart (Live Better U program)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
