Manager, Incident Management Assistance Patrol Training

Iteris•Raleigh, NC

111d•$120,000 - $135,000•Onsite

About The Position

Iteris is hiring a full-time NCDOT Incident Management Assistance Patrol (IMAP) Training Manager to work on-site in the Raleigh, North Carolina area and support the North Carolina Department of Transportation with IMAP training. The manager will champion the development of IMAP training, participate in multi-agency collaborative Traffic Incident Management (TIM) training, and oversee three IMAP trainers. The role leads the IMAP Training Program, ensuring responders and supervisors receive initial and recurring training, testing, and certification. It also manages training curriculum and records, coordinates statewide and multi-agency training, supports operational response to significant roadway incidents and events, and provides technical guidance on incident response, congestion management, responder safety, IMAP operations, and TIM practices. The manager may need to support project activities outside normal business hours and travel to support assessments.

Requirements

Associate degree in a relevant field, or equivalent qualifications attained with over 10 years of training experience in traffic operations, incident management, law enforcement, and/or emergency response.
Previous field experience in traffic operations, incident management, law enforcement, and/or emergency response.
Ability to develop training curriculum and materials for delivery by other staff.
Demonstrated ability to focus on processes.
Ability to travel to support assessments.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Excellent organizational and time management skills.
Ability to establish and maintain effective interpersonal relationships.
Flexibility to support client project activities outside normal business hours as needed.

Responsibilities

Lead the IMAP Training Program, ensuring all IMAP responders and supervisors receive initial and recurring training, testing, and certification to support the safety of responders and the public.
Direct the comprehensive IMAP Field Training Guide, including content on incident command, quick clearance, and field safety protocols.
Oversee multi-agency, interdisciplinary training events and standardize operating procedures for traffic operations.
Track responder competency, manage training records, and refine standards in coordination with TSMO strategic plans.
Use the co-located Traffic Incident Management Training Track in Raleigh for realistic, high-stress, multi-agency emergency drills.
Provide technical expertise, operational guidance, and training support related to incident response, congestion management, responder safety, IMAP operations, and TIM best practices.
Assist with reviewing, developing, and routinely updating TIM-related standard operating procedures, guidelines, response plans, checklists, and coordination documents.
Provide operational support for major incidents and high-profile events, including IMAP-involved and law-enforcement-involved incidents, fatalities, wrong-way driving events, extended closures, special events, weather-related events, and other critical roadway impacts.
Maintain IMAP responder attendance training logs.
Support development of TIM-related content for meetings, outreach events, TSM&O publications, ITS-related submissions, agency briefings, presentations, and partner communications.
Perform other IMAP-related duties as assigned by NCDOT.
Oversee three IMAP trainers.