Manager In Training (bilingual)
About The Position
This is a customer-facing, performance-driven role working directly with customers to understand their needs and guide them through financial solutions. The position involves inbound and outbound conversations, asking follow-up questions, and helping customers make decisions, including financial conversations. It requires comfort asking direct questions, handling hesitation or rejection, making outbound calls, and remaining engaged in conversations that may feel uncomfortable. The company provides structured training and ongoing coaching, with opportunities for fast-track advancement. The role is based on a 40-hour work week, Monday through Saturday. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m.; Sundays are off. Compensation is $13.35–$15.24 per hour, with monthly bonus potential.
Requirements
- High school diploma or equivalent.
- Fluency in English and Spanish.
- Ability to work 40 hours per week, including Saturdays.
- Satisfactory completion of pre-employment screenings.
- Reliable personal transportation and a valid driver's license.
- Strong communication skills.
- Ability to learn quickly and adapt.
- Comfort speaking with customers over the phone and in person.
Nice To Haves
- Customer service, sales, or collections experience.
Responsibilities
- Work directly with customers to understand their needs and guide them through financial solutions.
- Handle inbound and outbound customer conversations.
- Ask follow-up questions and help customers make decisions, including through financial conversations.
- Ask direct questions, respond to hesitation or rejection, and stay engaged during challenging conversations.
- Apply feedback and coaching to improve performance.
- Work consistently in a structured, goal-driven environment.
Benefits
- Majority company-paid health, dental, and vision coverage.
- 401(k) program.
- Company-paid life and disability insurance.
- Two weeks of paid vacation.
- Six paid holidays.
- Two PTO days and five sick days.
- Monthly bonus potential.
- Structured training and ongoing coaching.
- Fast-track advancement opportunities.
- Team environment focused on employee success.
- Every Sunday off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
