Manager In Training (bilingual)

Texas Car Title & Payday Loan Services, Inc•Fort Worth, TX

1d•$13 - $15

About The Position

This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The position involves inbound and outbound conversations, asking follow-up questions, and helping customers make decisions, including discussing money. It requires comfort with direct questions, customer hesitation or rejection, outbound calls, and conversations that may feel uncomfortable. The company offers structured training and ongoing coaching in a team environment, with fast-track advancement opportunities. The role has a 40-hour work week, including Saturdays. Branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m.; Sundays are off.

Requirements

High school diploma or equivalent.
Fluent in English and Spanish.
Able to work 40 hours per week, including Saturdays.
Satisfactory completion of pre-employment screenings.
Reliable personal transportation and a valid driver’s license.
Comfortable speaking with customers by phone and in person.
Strong communication skills.
Ability to learn quickly and adapt.

Nice To Haves

Customer service, sales, or collections experience.

Responsibilities

Understand customers’ needs and guide them through financial solutions.
Handle inbound and outbound customer conversations, including making outbound calls.
Ask direct and follow-up questions to help customers make decisions, including in financial conversations.
Respond to customer hesitation and rejection while staying engaged.
Apply feedback and coaching to improve performance.