Manager In Training (Full Time) - Mount Vernon, OH

Hibbett•Mount Vernon, OH

9d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge of each product area or department. The role helps determine methods and approaches for accomplishing store goals and initiatives, upholds company policies and standards, and promotes sales and promotions. As an ambassador of Hibbett | City Gear, the Manager in Training works to create a distinctive customer experience, acquire and retain customers, provide outstanding service, and promote merchandise. The position is trained in the Store Manager’s responsibilities and assumes supervisory control of the store when the Store Manager is absent. The Manager in Training supports asset control, selling, restocking, merchandising, ordering, scheduling, inventory awareness, sales and expense monitoring, and employee guidance. The role also helps maintain customer-service standards, performs general administrative duties, and protects company assets and financial information by following internal controls and reporting potential fraud risks. In the Store Manager’s absence, the position supervises employees in accordance with company policies and applicable laws, including interviewing and training employees, planning and assigning work, directing staff, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer-service manuals and company memos.
Protect company assets and financial information by ensuring internal controls are accurate and effective and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.