Manager in Training (Full Time)

Hibbett•Columbia, SC

3d•Onsite

About The Position

The Manager in Training assists the Store Manager with the store’s overall operations and administrative duties. The role requires knowledge of each product area or department and helps determine methods and approaches for achieving store goals and initiatives. The Manager in Training upholds company policies, procedures, and visual standards, promotes sales and promotions, and serves as an ambassador for Hibbett I City Gear by creating a distinctive customer experience and helping acquire and retain customers. The position focuses on outstanding customer service and merchandise sales. In the Store Manager’s absence, the Manager in Training assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The role assists with asset control and store planning, including selling, restocking, merchandising, ordering, and scheduling. It monitors inventory, sales statistics, and expenses; supports and directs staff in completing departmental responsibilities; keeps the Store Manager informed about inventory movement and customer trends; and helps maintain profitability and service quality. The Manager in Training also performs administrative duties as needed and protects company assets and financial information by following internal controls and reporting potential fraud risks. When supervising employees in the Store Manager’s absence, the Manager in Training carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing and training employees, planning and directing work, assigning tasks, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter the store and serving multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and directing work, assigning responsibilities, and resolving problems.