Manager In Training (Full Time) - Richmond, IN

Hibbett•Richmond, IN

4d•Onsite

About The Position

The Manager in Training assists the Store Manager with overall store operations and administrative duties and develops knowledge of each product area or department. The role helps determine methods and approaches to achieve store goals and initiatives, upholds company policies, procedures, and visual standards, and promotes sales and promotions. As an ambassador of Hibbett I City Gear, the Manager in Training helps create a distinctive customer experience and acquire and retain customers. The role emphasizes outstanding customer service and merchandise promotion and assumes supervisory control when the Store Manager is absent, while training in the Store Manager’s responsibilities. The Manager in Training supports asset protection, selling, restocking, merchandising, ordering, scheduling, inventory awareness, and profitability across departments. The role provides guidance to employees and customers, maintains customer-service standards, keeps the Store Manager informed about inventory movement and customer trends, and performs administrative work as needed. When the Store Manager is absent, the role supervises employees, including interviewing and training, directing and assigning work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability in all departments.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including welcoming customers and assisting multiple customers during peak periods.
Promote and sell Hibbett I City Gear services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training employees, planning, assigning and directing work, and resolving problems.