Manager in Training - Operations

Health System Services Ltd • City of Niagara Falls, NY

12d • $20 - $24 • Onsite

About The Position

The Manager in Training – Operations is a structured development opportunity for high-potential, early-career professionals who are interested in building a career in healthcare operations and future leadership. Through a rotational training schedule, you will gain hands-on experience across the essential functions of a durable medical equipment (DME) organization. You will learn how HSS delivers a seamless experience for patients, referral sources, and internal teams—from the moment an order is received through equipment delivery, clinical support, billing readiness, and ongoing service. This role is ideal for a motivated, organized, and service-minded professional who is eager to learn the business from the ground up, contribute to meaningful projects, and develop the operational knowledge and leadership skills needed to grow into a future management role.

Requirements

• Bachelor’s degree in business, healthcare administration, operations management, supply chain, project management, or a related field required.
• Strong communication and interpersonal skills, with the ability to build trust and work effectively with patients, colleagues, referral sources, and leadership.
• Genuine interest in healthcare operations, service excellence, and developing into a future leadership role.
• Strong organization, time-management, and follow-up skills, with the ability to manage priorities in a fast-paced environment.
• Ability to adapt to changing priorities, work collaboratively across departments, and remain calm and professional in occasionally stressful situations.
• Proficiency with Microsoft Office Suite and comfort learning new systems, including operational, inventory, scheduling, and customer-management platforms.
• Ability to travel between HSS locations and operational sites as required by the rotational training schedule.

Nice To Haves

• Prior experience in customer service, healthcare, logistics, operations, retail, project coordination, or a related field is preferred.
• Experience in a leadership role, student organization, volunteer setting, internship, or team-based environment is a plus.

Responsibilities

• Participate in a structured rotational training program designed to build a broad understanding of HSS operations and the DME industry.
• Train across core business functions, including customer service, intake and order processing, insurance verification, logistics, warehouse operations, delivery coordination, equipment maintenance, clinical support, and project management.
• Learn the full patient and order lifecycle, including order intake, documentation requirements, coordination with referral sources, equipment fulfillment, delivery, setup, patient education, and follow-up service.
• Observe and progressively support department workflows, standard operating procedures, quality standards, and key performance indicators.
• Build an understanding of the regulations, documentation standards, privacy expectations, and compliance requirements that support safe and effective DME operations.
• Support customer service activities by responding professionally to patient, caregiver, referral source, and internal team inquiries.
• Learn how to assess customer needs, resolve routine concerns, document interactions accurately, and escalate complex issues appropriately.
• Develop an understanding of how exceptional service, timely communication, and cross-functional collaboration impact the patient experience.
• Assist with order status updates, scheduling coordination, issue resolution, and communication between operational teams.
• Gain hands-on exposure to warehouse, inventory, equipment preparation, delivery, and pickup processes.
• Learn how products and equipment are received, organized, tracked, cleaned, inspected, repaired, staged, and prepared for patient use.
• Support logistics coordination, including delivery route planning, scheduling, equipment availability, and timely fulfillment of patient orders.
• Become familiar with safe equipment handling, infection-control practices, vehicle and delivery standards, and inventory-management procedures.
• Identify opportunities to improve turnaround times, reduce errors, strengthen communication, and create a more efficient workflow.
• Develop foundational knowledge of HSS products, equipment categories, and services, including how DME supports patient mobility, respiratory needs, sleep therapy, home safety, and independence.
• Shadow clinical and operational team members to understand how equipment is selected, prepared, delivered, set up, and supported in accordance with patient needs and applicable requirements.
• Learn the importance of accurate documentation, patient education, coordination of care, and timely follow-up.
• Support non-clinical administrative and operational tasks that help clinical teams provide high-quality patient care.
• Participate in cross-functional projects that improve operational processes, customer experience, communication, quality, efficiency, or team performance.
• Assist with project planning, meeting coordination, documentation, task tracking, follow-up, and reporting.
• Gather information, analyze workflows, and provide recommendations for process improvements.
• Learn to use operational data and key performance indicators to identify trends, measure results, and support informed decision-making.
• Present project updates, observations, and recommendations to department and senior leadership.
• Work closely with experienced leaders and department managers to build foundational leadership, communication, and business-management skills.
• Participate in coaching, feedback, professional-development opportunities, and regular progress discussions throughout the training program.
• Learn how to lead through HSS’s E.P.I.C. values of Empathy, Passion, Integrity, and Commitment.
• Build the adaptability, accountability, problem-solving ability, and collaborative mindset needed for future leadership opportunities within HSS.

Benefits

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program
• Education and Career Growth - Opportunities for professional development, leadership training, and career advancement within HSS
• Be Part of Something Bigger - Join an organization that values giving back through community programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level