Manager, In-Room Dining

Loews Hotels•Arlington, TX

3d•Onsite

About The Position

The In-Room Dining Manager is responsible for overseeing all aspects of in-room dining operations, ensuring seamless service and exceptional guest experiences. This role involves leading a skilled team, coordinating closely with the kitchen, and ensuring each order is executed with precision and care. With a focus on guest satisfaction, service excellence, and operational efficiency, the In-Room Dining Manager plays a key role in maintaining high standards and driving success in a dynamic, luxury setting.

Requirements

Minimum of two years Food & Beverage leadership experience.
Strong knowledge of in-room dining operations, food safety, and service standards.
Exceptional problem-solving abilities and attention to detail.
Ability to multitask and work effectively in a fast-paced, high-pressure environment.
Familiarity with POS systems and financial reporting tools.
Effective management, leadership, organizational and communication skills
Must be able to work a flexible schedule including evenings, weekends, and holidays

Nice To Haves

High school diploma preferred.

Responsibilities

Manage the daily operations of the in-room dining service, including amenities and ancillary deliveries, ensuring smooth and efficient service.
Develop and implement service procedures to ensure timely and accurate delivery of orders.
Monitor the preparation, packaging, and presentation of food and beverages to maintain quality standards.
Coordinate with the culinary team to manage guest requests, dietary needs, and special requirements.
Ensure that guest orders are accurately prepared and delivered within the standard time frame.
Recruit, train, and supervise room service staff; manage schedules for optimal coverage; monitor performance with coaching and evaluations; and foster a positive, team-oriented work environment.
Ensure a high level of guest satisfaction by delivering personalized service and anticipating guest needs.
Handle guest complaints or service recovery situations promptly and professionally.
Promote upselling techniques to increase revenue through menu recommendations and special promotions.
Manage food, beverage, and equipment inventory and ensure all equipment is in proper working condition.
Ensure that all room service staff follow proper hygiene and safety protocols during food delivery.
Ensure compliance with health regulations through regular inspections and high sanitation standards.
Manage the in-room dining budget, monitor finances and optimize profitability.
Prepare daily, weekly, and monthly reports on service metrics, costs, and guest feedback.
Other duties as assigned