In Room Dining Manager

Trump International Hotel and Tower Chicago • Chicago, IL

18h • $68,000 - $70,000 • Onsite

About The Position

Assisting in overseeing the daily operation of the In Room Dining department and mini bar, organizing and facilitating within the Hotel to 5-star standards. Handles scheduling, training, service standards, maintenance of equipment, and set-up of operation. When necessary, handles discipline of staff as well as following the financial guidelines for the department.

Requirements

• Knowledge of dining room and service procedures and functions.
• One year of food and beverage management experience or similar position.
• Approachable, motivator, sociable.
• Ability to work in a standing position for long periods of time (up to 5 hours).
• Ability to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Reading, writing, and oral proficiency in the English language.
• Food Handler Certificate
• BASSET Certificate

Responsibilities

• Overseeing daily operations of the In Room Dining department and mini bar.
• Organizing and facilitating operations to meet 5-star standards.
• Handling scheduling, training, and service standards.
• Ensuring maintenance of equipment and set-up of operation.
• Disciplining staff when necessary.
• Following financial guidelines for the department.
• Hiring, training, motivating, disciplining, directing, and supervising employees in the In Room Dining Department and Minibar.
• Developing and maintaining all training programs on a continual basis to ensure a high degree of professionalism with the staff.
• Scheduling all employees to maintain service standards while operating within budgeted labor cost guidelines.
• Ensuring proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
• Constantly monitoring staff's appearance, attitude, and degree of professionalism to ensure strict adherence to quality service standards.
• Maintaining a daily housekeeping program, including storage and operational areas and staff appearances.
• Conducting monthly departmental meetings to share information, obtain staff feedback, and improve departmental communication.
• Taking an active role in implementing safety procedures and following up within the department.
• Performing and training associates to established standards for preparation, presentation, and delivery of high-quality service.
• Completing banquet checks and reporting in the Catering Recap.
• Completing IRD checks and reporting in a Recap after a shift.
• Reporting all problems, concerns, and possible situations to the In Room Dining manager.
• Determining and adjusting the type of service provided according to the needs of the situation to maximize guest satisfaction.
• Ensuring the surrounding area is kept clean, secure, and organized at all times.
• Monitoring operating supplies and reducing spoilage and waste.
• Ordering operating supplies.
• Responding properly in any hotel emergency or safety situation.
• Monitoring progress of guest dining experience by e-survey and feedback.
• Cleaning of work area, guest tables, and trays.
• Being fully conversant with all services and facilities offered by the hotel.
• Being courteous and displaying a professional attitude throughout service.
• Handling guest inquiries in a courteous and efficient manner and reporting guest complaints to the F&B Director.
• Assisting and guiding staff with preparation of guest amenities and correct delivery to guest rooms.
• Preparing payroll and gratuity reports as required.
• Conducting yearly performance evaluations of the In Room Dining staff.
• Preparing disciplinary forms for associates.
• Understanding and strictly adhering to the rules & regulations established in the Employee Handbook and the hotel’s policy on Fire, Hygiene, Health and Safety.
• Reporting for duty punctually wearing the correct uniform at all times.
• Maintaining a high standard of personal appearance and hygiene at all times.
• Maintaining a good rapport and working relationship with staff in the outlet and all other departments.
• Undertaking any reasonable tasks and secondary duties as assigned by management/Director.
• Responding to any changes in the department’s functions as directed by the hotel.
• Ensuring all side-work and daily responsibilities are completed by the end of the shift.
• Attending and contributing to all Staff meetings, Departmental and Hotel training scheduled and other related activities.
• Working harmoniously and professionally with co-workers and management.

Benefits

• Subject to any applicable eligibility, enrollment and/or benefit plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed