Manager Impounds

Exeter Finance•Fort Worth, TX

1d•Remote

About The Position

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service. Job Description Job Summary The Impound Manager will be responsible for the oversight, leadership and process management of the Impound team, their functions, process and associate performance as well as requirements. In addition, the Impound Manager is responsible for the oversight, monitoring and relationship with applicable Impound Vendors for property damage appraisal, impound recovery, and impound location/detection. Responsibilities and functions include the oversight of processes, reporting, process gap detection, associate management and performance tracking. All functions, operations, gap identification and process enhancements should be facilitated and monitored for compliance with all regulations, compliance, policy and procedure requirements.

Requirements

High school diploma or equivalent.
Six (6) years of related experience.
One (1) year of management experience.
Experience in leading processes and direct reports
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment
Can effectively collaborate with peers and leadership

Nice To Haves

Experience and knowledge in regulations, compliance requirements, and processes preferred

Responsibilities

Manage, Direct and Assign volume within the Impound processes for appropriate handling within established policy and procedures
Staffing assessment and allocation for proper coverage for Impound Call Handling, Account Processing and Function Completion
Quality assessment of completed productivity by Impound Specialists as well as Impound Vendors for accuracy and compliance with regulations, policy and procedure for all Impound functions.
Identify process enhancements and opportunities to close gaps within all Impound functions to ensure compliance with policy, procedure and compliance requirements
Collaborate and assist other departments across the organization, as needed as well as with the Bankruptcy Servicer
Other duties as assigned.