Manager

OTG•Mississauga, ON

9d•Onsite

About The Position

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, they are fueled by a passion for creating exceptional guest experiences, made possible every day by their incredible Crewmembers. At On the Go, people truly come first, investing in their teams and fostering growth in an exciting, fast-paced environment where everyone can shine. An OTG Manager powers day-to-day operations and drives operational excellence with every shift. They lead the amazing crew, ensuring service is sharp, high-energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards sky-high.

Requirements

3–5 years in management, fullservice restaurants or retail.
Stellar communication skills that keep teams aligned and guests impressed.
Fluent in Microsoft Suite.
Flexibility for early mornings, nights, weekends, holidays, and wild weather days.

Nice To Haves

A hospitality degree is preferred.
Multiunit management experience.

Responsibilities

Lead daily operations across OTG’s diverse concepts—from retail to QSR to fullservice—keeping every location running smoothly and efficiently.
Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
Own scheduling and staffing, making sure every shift is fully supported and service stays toptier.
Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
Champion safety, ensuring a hazardfree environment and full compliance with OTG policies, workplace laws, and safety standards.
Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.