Manager, Implementation

Johnson & Johnson Innovative Medicine • Horsham, PA

3d

About The Position

Johnson & Johnson is seeking a Manager, Implementation to drive projects from initiation through completion. The role owns the launch process in designated therapeutic areas, defines project requirements, and engages key stakeholders to deliver implementations. The manager solves problems, advocates for solutions, and secures stakeholder buy-in. Following launch, the manager provides operational leadership with historical context and assists with change requests and program enhancements.

The position works with stakeholders and cross-functional teams to develop process flows, requirements, and program solutions that improve patient, provider, and agent experiences. It ensures product development and implementation meet PSC/PECS expectations and collaborates with PSC technology teams on system requirements. The manager also facilitates discussions with operational teams to identify needs and optimize workflows.

The role is located in Pittsburgh, Raleigh, Phoenix, Orlando, Charlotte, Dallas, or Horsham, and requires up to 25% travel.

Requirements

• Bachelor's degree or higher.
• Minimum of 6 years of experience in HUB services implementation management, program management, or operations management.
• Deep knowledge of patient support programs and patient access and affordability solutions, such as reimbursement services, free drug programs, and pharmacy services.
• Demonstrated ability to lead, manage, and successfully launch new processes or technology enhancements.
• Proven ability to lead and collaborate effectively with direct and indirect project teams.
• Ability to conceptualize, develop, implement, and evaluate projects and processes.
• Proficiency with Microsoft Excel, Outlook, Word, and Visio.

Nice To Haves

• Advanced degree.
• Program or clinical experience in immunology and/or oncology therapeutic areas.
• Experience in medical benefits and infusion services.

Responsibilities

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements, and program solutions that enhance patient, provider, and agent experiences.
• Ensure timely product development and implementation that meets PSC/PECS expectations.
• Collaborate with the PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules.
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions, and implement effective resolutions.
• Provide historical context to operational leadership after launch and assist with change requests and program enhancements.
• Perform additional duties assigned based on staffing and implementation needs.
• Travel up to 25%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager