Manager, Implementation (Benefits)

Rippling•Los Angeles, CA

2d•$111,000 - $166,500•Onsite

About The Position

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as bridges between the customer and product teams and are instrumental in driving adoption. This role is to manage a team of 5-7 Benefits Specialists. This role is demanding as it encompasses- broker benefits, US Benefits, and Global BenAdmin. Each of these three areas is in different stages of process and product maturity. The ideal candidate for this role has experience leading teams, building processes and systems, implementing Benefits products (specifically- BenAdmin, Flex, COBRA/ACA), working with cross-functional stakeholders, and driving operational rigor. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards. This is a high-visibility role that also offers tremendous cross-functional (GTM and Product) opportunities due to Rippling’s focus on Benefits.

Requirements

7+ years of experience implementing SaaS products
5+ years of experience with Benefits Administration (Implementation experience highly preferred)
3+ years of people and team management experience
Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful)
Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems
Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain and your team
Able to work with cross-functional leaders to drive improvements to product and processes
A sense of humor, a can do attitude and a customer-focused mindset

Responsibilities

Mentor, hire, and lead a global team of Ben Admin product specialists.
Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.
Design and revise documentation to set the team up for success
Streamline our Direct and Broker BenAdmin implementation experience
Work cross-functionally with product and sales to build qualification processes for BenAdmin
Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings)
Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products
Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes
Serve as a connector between engineering, product, and other customer-facing teams
Managers may be required to directly lead or assist with customer implementations as needed