Manager, Implementation and Integration

Western Union•Atlanta, GA

22h•Hybrid

About The Position

Western Union is seeking a Manager, Implementation and Integration in Atlanta to lead the delivery of complex Consumer to Business (C2B) initiatives. This role requires a strong understanding of payment systems, bill pay architectures, settlement flows, and API integrations, combined with disciplined project leadership. The individual will be responsible for end-to-end execution, ensuring timely delivery, technical alignment, and operational readiness for launches. Applicants must be authorized to work in the US full-time and be based in or willing to relocate to Atlanta, working from the office a minimum of three days a week. Western Union will not sponsor work visas or cover relocation costs.

Requirements

Bachelor's Degree, plus 5-7 years progressive experience in project or program management within financial services, fintech, or payments.
Demonstrated background managing API driven and platform integrated payment products (bill pay, real time payments, ACH, RTP, card-based payments, etc.).
Experience working in agile environments (Scrum or Kanban) with developers, architects, QA, operations, and business teams.
Prior ownership of end-to-end technical delivery (requirements, design, development, testing, deployment, support).
Excellent verbal and written communication skills.
Exemplary attention to detail, and solid judgement/ critical thinking are required.
You’re able to maintain long-standing relationships with our clients.
Experience authoring engineering-ready requirements for APIs/Integrations
Experience as a team leader or having personal leadership skills is mandatory.
Work comfortably in a highly complex environment.
Experience Leading Technical discovery workshops.

Nice To Haves

Accepted Certifications: PMP or Prince2 CSM/CSPO or other agile certifications
Payments related certifications (Nacha, AAP, NCP, etc.) are a plus.
Experience working with vendors, processors, banks, and/or external biller networks (e.g., Fiserv, MasterCard, Nacha, PayNearMe, etc.) preferred.
Spanish is a plus.

Responsibilities

Lead end to end project management for all C2B implementations, integrations, and biller modifications, overseeing all phases from project initiation through post launch stabilization.
Create, maintain, and deliver detailed project plans, timelines, and status reporting, ensuring alignment with business goals, regulatory requirements, and client expectations.
Coordinate effectively with client project teams, Western Union IT, Operations, and cross-functional stakeholders to ensure timely delivery of all project milestones and deliverables.
Own the creation, validation, and approval of end-to-end technical requirements, ensuring all integrations, dependencies, edge cases, and operational impacts are fully defined, and ready for Engineering intake.
Serve as the central point of communication, ensuring accurate and timely information flows between sales, support, operations, technical teams, and clients.
Maintain clear and complete documentation of implementation activities, decisions, and risks within the appropriate internal systems.
Establish and maintain strong working relationships with clients at the appropriate operational and technical levels to ensure solutions meet their needs and expectations.
Act as the primary technical partner to Sales during pre‑implementation and solutioning phases, leading technical discovery sessions, validating feasibility, defining integration approaches, and translating client needs into clear, executable technical requirements.
Ensure client expectations are clearly set, tracked, and managed throughout the implementation lifecycle.
Coordinate user testing and implementation of the product or services requested by client.
Oversee implementation, configuration, and deployment of services or products requested by clients.
Validate that solutions meet operational, technical, compliance, and performance requirements prior to production release.
Identify, track, and manage project risks, dependencies, and issues; facilitate mitigation strategies and escalate as appropriate.
Manage changes to project scope, timelines, and resources in a controlled manner, ensuring stakeholder alignment.
Conduct thorough handoffs to Operations and relevant support teams after project completion, including delivery of documentation, known issues, and long-term client support needs.
Support initial post launch monitoring to ensure a smooth transition and early detection of operational concerns.
Collaborate with internal teams (product, engineering, operations, compliance) to identify opportunities for process improvements, automation, or enhancements in the implementation workflow.
Contribute to internal knowledge bases, best practices, and playbooks for C2B implementations and biller onboarding.