Data and Software Implementation Manager

Digital Xpress•City of Albany, NY

1d•$75,000 - $90,000•Onsite

About The Position

The Data and Software Implementation Manager is full-time, in office position, that is responsible for managing and improving the data systems, software platforms, and workflow automation that power our direct mail and print production operations. This is a hands-on leadership role combining technical implementation, database/data processing management, and production workflow support. The ideal candidate will actively work alongside the production, mailing, and prepress teams to ensure accurate data handling, efficient software usage, and successful execution of complex direct mail campaigns. The Manager will oversee the implementation, integration, and optimization of mailing software, data processing systems, variable data printing workflows, and automation tools, while also supporting the production team in solving real-time operational challenges. This position bridges IT, production, mailing, and client services to ensure the reliable and efficient flow of data from client files through print and mailing. Supervisory of Data Processors and Prepress Operator Schedule: Monday – Friday, 8am – 4:30pm, In Office, With a 30-minute lunch

Requirements

2–4 years of supervisory or management experience, including team leadership and performance management
Strong leadership, communication, and interpersonal skills, with the ability to manage performance and resolve conflicts professionally
Proven ability to organize, prioritize, and manage multiple projects in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Ability to lead cross-functional collaboration and build effective working relationships across teams
High attention to detail with a focus on accuracy, quality, and process improvement
2–4 years of experience in a technical, data processing, or operations support role
Experience working with structured data (e.g., spreadsheets, CSV files, data imports/exports)
Experience using software systems in a production or workflow-driven environment
Strong attention to detail with the ability to meet deadlines and maintain accuracy
Ability to prioritize work, think critically, and solve problems independently
Strong written and verbal communication skills
Ability to work both independently and collaboratively within a team environment
Strong organizational skills with the ability to manage multiple tasks simultaneously
Ability to learn and adapt to new software platforms and technologies
Basic understanding of data security and confidentiality best practices
Participation in the company’s drug and testing program is required for employment

Nice To Haves

Prior experience in direct mail, print production, or a similar production-driven environment
Experience in account management, customer service leadership, or production coordination
Working knowledge of direct mail data processing and USPS regulations
Exposure to or experience with variable data printing (VDP) workflows

Responsibilities

Set and oversee daily work assignments, schedules, and work quality of Data and Prepress personnel.
Assign daily priorities and delegate tasks to support efficient workflow.
Perform employment actions, including discipline and termination in accordance with company policy for the Data and Prepress Department.
Provide constructive and timely performance evaluations.
Foster a positive, inclusive, and collaborative team culture.
Support staff development through mentorship, training, and performance improvement plans.
Provide leadership, direction, and support to achieve organizational goals.
Ensure adherence to company policies, quality standards, and safety requirements, and SOC 2 guidelines.
Identify workflow inefficiencies and recommend improvements to enhance customer service, accuracy, and productivity.
Handle any and all Time and Attendance requirements, including timecards. scheduling and time off requests.
Identify opportunities to streamline processes and reduce production bottlenecks.
Evaluate new technology solutions to support operational growth.
Provide training to staff on new tools, workflow updates, and data procedures.
Support special projects or initiatives assigned by executives.
Manage, process and prepare client mailing lists and data files for direct mail campaigns
Oversee and preform data cleansing, deduplication, NCOA processing, CASS certification, and postal presorting
Ensure all mailing files meet USPS compliance and regulatory requirements
Validate files for variable data printing (VDP) and personalized campaigns
Support data mapping, formatting, and merge logic to ensure accurate production output
Complete additional responsibilities as assigned
Implement and maintain software platforms used in print and mailing operations, including mailing software, data processing tools, variable data composition software, and workflow automation systems
Lead with testing, updates, and implementation of system enhancements
Troubleshoot software-related issues in collaboration with vendors and internal teams
Identify and communicate opportunities to improve efficiency in data preparation and workflow processes
Follow established data security and privacy procedures when handling client data
Collaborate with production, prepress, data, and estimating teams to support day-to-day workflow execution and ensure proper job set up
Ensure accurate integration of data into printing and mailing equipment
Support high-volume mail production, including inkjet addressing, intelligent inserting, and variable data printing (VDP)
Perform data validation checks to ensure accuracy and minimize errors in production mailings
Troubleshoot and resolve data or data-related issues that may impact production schedules
Ensure all data and mailing processes comply with USPS regulations, HIPAA, and client-specific requirements
Ensure adherence to internal workflows, company policies, quality standards, safety requirements, and SOC 2 guidelines