Manager, Quality Testing and Implementation

Avalon Administrative Services LLC•Tampa, FL

3h•Remote

About The Position

The Manager of Quality Testing and Implementation leads a cross-skilled team responsible for ensuring the successful testing, validation, and delivery of complex client implementations. This role oversees the full testing lifecycle - from requirements interpretation through system integration testing (SIT), user acceptance testing (UAT), and go-live readiness - while driving process standardization, team development, and scalable quality practices. This leader serves as the central orchestrator of quality, balancing hands-on technical depth with strategic leadership, and ensuring alignment across product, enforcement engineering, implementation, and client teams. This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Requirements

8+ years’ experience in quality assurance, quality engineering, or implementation roles in complex systems
3+ years’ experience leading teams in a delivery-intensive, cross-functional setting
Experience in healthcare, claims processing, or highly regulated environments
Familiarity with AI/automation in testing or knowledge management systems
Background in both hands-on testing and leadership (player-coach model)
Strong technical skills including SDLC, SQL, Postman, and EDI 835 and 837 transactions

Nice To Haves

Previous experience in growth stage, private-equity backed companies
Working knowledge of Jira and Smartsheet

Responsibilities

Define and operationalize a standardized quality testing framework (system implementation tools, UAT, regression, performance testing) to position for automation opportunities in the coming 1-2 years
Establish clear entry/exit criteria, defect severity models, and validation standards
Ensure data integrity and end-to-end system validation across integrations
Drive adoption of risk-based and predictive testing approaches
Lead quality efforts across the full implementation lifecycle
Partner with implementation, product, and enforcement engineering teams to ensure readiness at each phase
Own go/no-go readiness assessments and executive-level quality summaries
Ensure successful execution of high-priority implementations (e.g., complex enterprise clients)
Build and lead a high-performing, cross-functional QA/testing team
Develop structured career paths, competency models, and training programs
Mentor team members in both technical skills (SQL, APIs, system behavior) and leadership capabilities
Oversee regression testing frameworks, including automation and data-driven test generation
Establish clear handoffs between requirements, testing, and implementation phases
Standardize prioritization frameworks and improve documentation and onboarding pathways
Reduce reliance on manual processes through automation and tooling; improve coordination across tools (e.g., JIRA, Smartsheet)
Lead escalation and resolution of systemic issues impacting quality and delivery
Build a centralized, structured knowledge system and establish feedback loops for continuous improvement