Manager, Drug Testing Account Management and Implementation

Workplace Options • Birmingham, AL

2d

About The Position

Workplace Options is proud to support our sister organisation, Behavioral Health Systems (BHS), in recruiting a Manager, Drug Testing Account Management and Implementation.

BHS operates one of the nation’s largest specialty preferred provider organizations (PPO), which is comprised of psychiatrists, psychologists, social workers, EAP providers as well as facility networks including hospitals, rehab/residential treatment centers, partial hospitalization programs and intensive outpatient programs.

Current Opportunity: Manager, Drug Testing Account Management and Implementation

Reporting to the Director of Regional Clinic Operations this position is responsible for managing the comprehensive implementation, account management, and ongoing administration of drug testing programs for new and existing clients. This role serves as a key liaison between clients, internal operations, laboratories, collection sites, and the Medical Review Officer (MRO), ensuring seamless program delivery, regulatory compliance, and client satisfaction. The position requires expertise in drug testing operations, account implementation, quality assurance, and client relationship management.

Requirements

• Bachelor’s degree in a related field minimum
• Minimum certifications: C-SAPA (Certified Substance Abuse Program Administrator) and MRO-A (Medical Review Officer Authorized) preferred
• Two to five years of experience in the medical field (toxicology laboratory, doctor's office, hospital, or occupational drug and alcohol testing)
• Two or more years of supervisory or management experience
• Experience in the daily operations and daily production of a unit or team
• Experience in billing/budgeting/fiscal operations
• Experience in service to business/industry preferable
• Proficiency in Microsoft Excel, Word, PowerPoint, and PDF software
• Expertise in Microsoft Office suite applications
• Familiarity with computerized applications (PCs, Microsoft Office, Salesforce/CRM) and related systems
• Accuracy and attention to detail
• Excellent organization and communication skills (written and oral)
• Ability to multi-task and prioritize in a high-pressure, fast-paced environment
• Ability to meet deadlines and handle interruptions
• Excellent problem-solving abilities
• Cooperative attitude and self-starter mentality
• Assertive, goal-oriented, and professional demeanor
• Knowledgeable and intuitive with strong interpersonal skills
• Ability to work effectively with diverse stakeholders (clients, providers, MRO, internal teams)

Nice To Haves

• Experience in administration of drug testing programs and/or substance abuse counseling preferred
• Experience with DOT drug and alcohol regulations and other workplace testing programs
• Experience with related product line processes, procedures, quality assurance systems, and applications such as I3Screen or similar platforms

Responsibilities

• Account Implementation and Setup
• Client Account Management and Liaison
• Drug Testing Operations and Compliance
• Quality Assurance and Reporting
• Client Education and Training
• Provider Network Management
• Administrative and Financial Responsibilities
• General Responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees