Manager, Imaging Operations

Iron Mountain • Livermore, CA

2d • Onsite

About The Position

Iron Mountain is seeking an experienced Imaging Operations Manager for its Digital Solutions team. The role oversees end-to-end onsite imaging and document conversion operations across multiple shifts, site financial performance and capacity forecasting, and supervisory leadership and team development. The position is based onsite at the Livermore location and follows a Monday–Friday, multi-shift schedule.

The manager leads daily document imaging and conversion operations, maintains workflow throughput and equipment readiness, and supports accurate capacity and volume forecasting. The role collaborates with sales, account management, and technical teams on new program implementations and client facility tours, while ensuring clear customer communication. It also maintains chain-of-custody, information security, and disaster recovery controls to protect customer data and operational integrity.

Requirements

• At least 5 years of operational computer and document imaging experience.
• 2 to 3 years of direct people management experience leading operational teams.
• Demonstrated experience supervising, coaching, and managing shift supervisors and production staff.
• Hands-on familiarity with high-volume document imaging workflows, production scanners, imaging software such as Kofax, and digital capture processes.
• Strong knowledge of Windows environments and Google Workspace.
• Proven ability in capacity planning, workflow performance analysis, budget oversight, and multi-shift team leadership.
• Ability to work 100% onsite at the Livermore location and directly manage facilities, equipment, chain of custody, and multi-shift coverage.

Responsibilities

• Lead and optimize day-to-day document imaging and conversion operations across multiple shifts.
• Maintain workflow throughput and equipment readiness.
• Ensure accurate real-time capacity and volume forecasting.
• Collaborate with sales, account management, and internal technical teams to support new program implementations.
• Participate in client facility tours and ensure clear customer communication.
• Ensure adherence to chain-of-custody, information security, and disaster recovery processes.
• Supervise, coach, and manage shift supervisors and production staff.

Benefits

• Competitive compensation and benefits aligned with experience.
• Flexible time off.
• Comprehensive health, wellness, and retirement plans.
• Day-One medical, dental, and vision coverage.
• 401(k) with company match.
• Flexible spending account (FSA).
• Education reimbursement.
• Employee resource groups.
• Opportunities for continuous learning and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager