Manager, Imaging Operations

Iron Mountain•Livermore, CA

3d•$81,200 - $108,300•Onsite

About The Position

Iron Mountain is seeking an experienced Imaging Operations Manager for its Digital Solutions team. The role oversees end-to-end onsite imaging and document-conversion operations across multiple shifts, site financial performance and capacity forecasting, and multi-shift supervisory leadership and team development. The position is based onsite in Livermore, California, and follows a Monday–Friday, multi-shift schedule. The manager leads and optimizes day-to-day imaging and conversion workflows, supports new program implementations with internal and customer-facing teams, and safeguards customer data through adherence to chain-of-custody, information-security, and disaster-recovery processes. The role also includes capacity planning, workflow performance analysis, budget oversight, and direct leadership of shift supervisors and production staff.

Requirements

At least 5 years of operational computer and document imaging experience.
2 to 3 years of direct people-management experience leading operational teams.
Strong knowledge of high-volume scanning and imaging workflows.
Experience with Windows environments, Google Workspace, and imaging software platforms such as Kofax Ascent Capture.
Demonstrated ability in capacity planning, workflow performance analysis, and budget oversight.
Demonstrated experience supervising, coaching, and managing shift supervisors and production staff.
Hands-on familiarity with production scanners, imaging software such as Kofax, and digital capture processes.
Ability to work 100% onsite in Livermore and manage facilities, equipment, chain of custody, and multi-shift coverage.
Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical operations management experience.

Responsibilities

Lead and optimize day-to-day document imaging and conversion operations across multiple shifts.
Maintain workflow throughput and equipment readiness, and provide accurate real-time capacity and volume forecasts.
Collaborate with sales, account management, and internal technical teams to support new program implementations.
Participate in client facility tours and ensure clear customer communication.
Ensure adherence to chain-of-custody requirements, information-security controls, and disaster-recovery processes.
Oversee site financial performance, capacity planning, workflow performance analysis, and budget oversight.
Supervise, coach, and manage shift supervisors and production staff, supporting team development.