Manager II, Wireless Network Operations

EchoStar•Littleton, CO

About The Position

The Retail Wireless Network Operations team is seeking a Business Operations Manager to direct core network operations and support Business Operations Analysts. The role addresses operational challenges by overseeing technical network initiatives, streamlining processes, and connecting technical functionality with business strategy. The manager ensures cross-functional alignment among engineering, IT, field teams, and external partners to advance retail wireless brand objectives and meet contractual commitments. The role leads analysts working on technical network initiatives, cross-functional projects, and strategic priorities; drives process optimization across network, engineering, and IT teams; and establishes communication frameworks and business reviews for executive leadership and steering committees. It also manages external partner relationships, uses AI tools and business analytics to examine operational challenges and improve workflows, and guides team members in turning technical network functionality into actionable business and customer experience strategies.

Requirements

Bachelor’s degree in Business Management, Business Analytics, Data Science, or a related field.
At least 5 years of experience in business operations, network operations, or technical project management.
At least 5 years of experience with cross-functional leadership and executive presentations in a matrixed environment.
At least 5 years of experience with process optimization, project management principles, and Google Suite tools.
At least 5 years of experience with operational analysis and solving technical or IT process bottlenecks.
Ability to influence across a matrix organization and drive process change without direct authority.
Exceptional communication and presentation skills for senior leadership and steering committees.
Strong analytical, critical-thinking, and problem-solving abilities.
AI literacy and proficiency with data interpretation tools to evaluate operational metrics and streamline workflows.
Strong organizational skills to manage competing priorities in a fast-paced, ambiguous environment.
Collaborative ability to work across corporate, field, and external stakeholder groups.
Willingness to participate in at least one in-person interview.

Nice To Haves

Experience in the retail or wireless industry.

Responsibilities

Oversee and guide a team of analysts executing technical network initiatives, cross-functional projects, and strategic priorities.
Lead process optimization and operational changes across network, engineering, and IT teams without direct authority.
Establish communication frameworks and prepare regular business reviews for executive leadership and steering committees.
Manage external partner relationships to support strategic goals and contractual commitments.
Use AI tools and business analytics to analyze operational challenges and optimize team workflows.
Guide team members in translating technical network system functionality into actionable business and customer experience strategies.