Manager II, Professional Services (Project Management)
About The Position
The Manager II, Professional Services leads and manages a team responsible for successful project deployments, ensuring projects are delivered on time, within budget, and with high customer satisfaction. Reporting to the Director of Professional Services or Senior Professional Services Manager, the role translates strategic objectives into operational processes, oversees complex projects and portfolios, fosters cross-functional collaboration, and focuses on team development and process optimization. The role manages implementation projects, including complex technical deployments and customer implementations involving multiple product suites. It includes portfolio forecasting, resource and staffing planning, risk management, delivery oversight, and stakeholder reporting. The Manager also guides customers on best practices and process improvements, supports escalations and sales processes, and develops implementation approaches, process documentation, onboarding materials, and training resources. OpenGov describes its environment as fast-paced and results-driven, with a performance-based culture. The company offers a collaborative office environment with weekly catered lunches.
Requirements
- Bachelor’s degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks.
- At least 3 years of experience in project delivery, preferably in a SaaS environment.
- Management experience, including the ability to foster team culture, accountability, and professional growth.
- Excellent written and oral communication skills and the ability to collaborate with cross-functional teams and clients at all organizational levels.
- Strong leadership, strategic thinking, problem-solving, and results orientation.
- Exceptional organizational skills and ability to manage initiatives of varying complexity and interdependencies.
- Ability to balance profitability with customer service and maintain high standards in project delivery.
- Ability to understand and articulate product requirements, process logic, and architecture, and to build and deliver functional presentations.
- Ability to adapt to evolving product offerings and address customer needs strategically.
Nice To Haves
- Experience with government budgeting concepts, finance or budgeting solutions, procurement, permitting, licensing, asset management, or related fields.
Responsibilities
- Lead and oversee a diverse team, including recruitment, coaching, mentoring, and performance management.
- Translate strategic plans into operational processes that affect the team and cross-functional outcomes.
- Develop and implement strategic plans aligned with organizational objectives.
- Manage a portfolio of implementation projects, including complex technical deployments, and support team members’ portfolio management within product domains.
- Identify and mitigate project and customer risks, visiting customer sites as needed to maintain relationships and project momentum.
- Conduct portfolio forecasting, analyze project-efficiency trends, monitor budget health, and oversee project delivery.
- Work with leadership to ensure team skills meet evolving business needs and improve project management methodologies.
- Schedule projects, plan resources, manage staffing impacts, use metrics, and report to internal and external stakeholders.
- Support complex implementations involving multiple product suites and help clients develop and execute testing plans and procedures.
- Use business knowledge to resolve significant project challenges, develop solutions, and maintain alignment with professional services methodology.
- Maintain control over project delivery during escalations, support sales processes, and participate in creating and approving Statements of Work and Change Orders.
- Collaborate with sales, customer success, product management, and engineering on internal initiatives and customer outcomes.
- Guide customers on best practices, use cases, and business process improvements.
- Develop and maintain implementation approaches, business process documentation, and onboarding and training materials.
Benefits
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays.
- 401(k) with company match.
- Paid parental leave, wellness stipends, and HSA contributions.
- Professional development and growth opportunities.
- Collaborative office environment with weekly catered lunches.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
