Manager II, Engineering
About The Position
Blackhawk Network’s Risk Engineering team builds and operates Unified Risk, a central risk and fraud decisioning platform that supports real-time transaction risk scoring, order risk decisioning, manual reviews, 3DS enforcement, and fraud detection across BHN’s brands. The Manager II, Engineering will lead a distributed team of engineers across multiple U.S. locations and report to the Sr Director of Engineering. The role combines people management with hands-on technical leadership, roadmap and delivery ownership, cross-functional partnership, and AWS cost accountability. The position offers hybrid flexibility, with remote work and in-person collaboration at the Coppell, Texas office.
Requirements
- At least 8 years of hands-on professional experience building commercial products with Java.
- At least 2 years of management experience leading and mentoring engineers on distributed teams.
- Bachelor’s degree in Computer Science or equivalent.
- Significant experience designing and building REST services and familiarity with microservice architectures.
- Proven experience designing and building scalable, high-throughput, low-latency systems.
- Comfort with relational and NoSQL database design and SQL.
- Knowledge of web application security best practices, such as OWASP.
- Experience working in a cloud environment, preferably AWS, including cost management and optimization.
- Experience using Agile methodologies to plan and deliver increments of functionality.
- Working knowledge of core machine learning concepts, including precision, recall, F-score, and model training and evaluation, to partner with the Data Science team on risk model integration.
- Strong grasp of AI and LLM concepts, including agents and agentic workflows, and ability to evaluate and lead adoption of suitable AI solutions for engineering problems.
- Comfort working with data to identify and analyze fraud patterns and translate findings into engineering and product decisions.
- Strong verbal and written communication skills, including the ability to explain technical concepts in non-technical terms.
- Successful completion of a background check and drug screen is required for employment.
Nice To Haves
- Master’s degree in Computer Science.
- Experience with UI frameworks such as Angular and React.
- Experience with fraud or risk systems, payments, or high-scale transactional platforms.
- Curiosity and adaptability with emerging technologies, and successful implementation and use of AI tools to improve work, processes, or measurable results.
Responsibilities
- Manage approximately 10 engineers across multiple U.S. locations, including career growth, performance, hiring, and day-to-day team health.
- Contribute code, review architecture decisions, and unblock technical execution on Protego roadmap items.
- Partner with Product Owners to shape and prioritize the Risk Engineering roadmap.
- Own sprint execution and Jira hygiene, including backlog grooming, sprint planning, and velocity tracking.
- Manage stakeholder relationships across Risk Operations, Compliance, Payments, and Identity teams.
- Own AWS cost accountability for the team’s services, monitor spend, and drive optimization aligned with sustainability and green infrastructure goals.
- Champion AI-assisted engineering practices using tools such as Claude Code and GitHub Copilot to increase velocity and code quality.
- Represent the team in cross-functional planning and proactively escalate blockers.
Benefits
- 401(k) with employer match.
- Medical, dental, and vision benefits.
- 12 paid holidays throughout 2026.
- Sick pay accrual according to state law.
- Parental leave.
- Life insurance.
- Disability insurance.
- Accident and illness insurance.
- Health and dependent care flexible spending accounts.
- Wellness benefits.
- Flexible time off for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
