Manager, IBCU

Freedom Mortgage

28d

About The Position

The Manager, IBCU role (Internal Business Control Operations – Technology Implementation & Communication Management Oversight) is responsible for ensuring operational integrity, effective governance, and successful adoption of innovative technologies across the organization. This position provides oversight for technology initiatives, manages communication strategies related to operational and risk controls, and partners with cross‑functional teams to drive process improvements, compliance alignment, and organizational readiness for technology changes. The role serves as a strategic connector between Business Control Operations, Technology, Compliance, Risk Management, and front‑line business users—ensuring streamlined implementation, clarity of expectations, and strong controls throughout the project lifecycle.

Requirements

Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job-specific) industry.
Problems typically impact multiple departments or specialties.
Problems are typically solved through drawing from prior experience and analysis of issues.

Responsibilities

Technology Implementation & Operational Oversight Lead and coordinate technology deployment activities that impact business control operations.
Assess and validate operational impacts, control requirements, and process changes driven by new or enhanced technologies.
Partner with technology teams to ensure system requirements reflect business control needs, including risk mitigation and compliance standards.
Oversee testing activities (UAT, regression, control validation) and coordinate issue resolution.
Maintain documentation including business requirements, process maps, SOPs, control frameworks, and implementation materials.
Support readiness reviews, go‑live execution, and post‑implementation monitoring to ensure successful adoption.
Business Control Operations Support Evaluate impacts of technology enhancements on internal controls, operational workflows, and reporting processes.
Ensure alignment with organizational control frameworks, audit expectations, and compliance obligations.
Identify risks, gaps, and process deviations—escalating and tracking remediation as needed.
Collaborate with risk, audit, and compliance partners to ensure standardized control execution.
Support internal control governance routines including metrics reporting, control testing support, and operating model improvements.
Communication Management & Change Enablement Develop communication plans to support technology rollouts, operational changes, and control updates.
Create clear, user‑friendly communication materials including announcements, readiness updates, FAQs, job aids, and leadership summaries.
Translate complex technical or regulatory concepts into business-focused language.
Partner with training, change management, and leadership teams to ensure consistent messaging and adoption.
Maintain communication channels such as SharePoint sites, email campaigns, newsletters, and operational bulletins.
Cross-Functional Partnership Serve as a liaison between Business Controls, Technology, Operations, Risk, and Compliance.
Facilitate meetings, workshops, and review sessions to align requirements, gather feedback, and drive decisions.
Build strong relationships with business partners to ensure collaborative problem-solving and successful implementation outcomes.
Champion a culture of transparency, accountability, and control mindset.
Performs other related duties as assigned.