Manager

OTG • St Paul, MN

18h • Onsite

About The Position

Join OTG as a Manager at MSP and drive a new type of hospitality. OTG has revolutionized the hospitality industry with over 300 in-terminal dining and retail locations across 11 airports, serving millions of travelers annually with its 5,000+ Crewmembers. This role offers opportunities to explore, learn, and realize potential in exciting hospitality environments, supported by competitive compensation and benefits. An OTG (FOH) Manager is responsible for overseeing day-to-day operations, ensuring operational excellence, and leading Front of House hourly crewmembers such as Servers, Bartenders, and Cashiers. Key responsibilities include ensuring high-level service, guest satisfaction, maintaining budgets, and upholding health and safety standards.

Requirements

• Minimum of 3 to 5 years of leadership experience in full-service restaurants or retail.
• Proficiency with P&L analysis, budgeting and forecasting.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Suite.
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions.

Nice To Haves

• Degree in hospitality preferred.
• Multi-unit experience a plus.

Responsibilities

• Oversee daily operations for OTGs diverse concepts, which include retail, QSR, and full-service restaurants in an allocated area.
• Ensure that all food and beverage products align with OTG standards for quality and presentation.
• Manage scheduling and staffing to ensure optimal service levels.
• Accountable for successful onboarding + training plans for new hourly crew members.
• Maintain a positive work environment for all Crewmembers.
• Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
• Responsible for corrective actions for Coyle and NSF audits
• Able to use the crewmember handbook and CBA to understand OTG policies and procedures. Communicate them with consistency

Benefits

• PTO
• Healthcare
• competitive 401k match
• Sign-On Bonus up to $1000! We’re excited to offer a rewarding start with added incentives through May 17th, 2026. New hired Managers & Sous Chefs are eligible for a $500 sign on bonus after 90 days of hire and an additional $500 after 6 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed