96450A - Manager I, Operations

Bakemark•Denver, CO

13d

About The Position

The Operations Manager directs and coordinates warehouse and transportation activities to ensure efficient use of equipment, facilities, and personnel. The role supports operational excellence, inventory accuracy, food safety, customer satisfaction, and employee development while maintaining compliance with company policies and regulatory requirements. The position oversees warehouse and transportation operations, evaluates performance against business goals, manages staffing and resources, and plans operational projects and initiatives. It is accountable for inventory control, facility and equipment condition, equipment maintenance, capital expenditure recommendations, food safety and security programs, workplace safety, and compliance with company procedures and applicable laws. The Operations Manager also addresses customer and carrier concerns, responds to customer requests, manages damaged or unsaleable product disposition, and serves as the primary operational contact for union representatives at bargaining-unit locations. The role promotes positive working relationships and supports company values, policies, and objectives.

Requirements

Strong leadership, communication, and organizational skills.
Experience managing warehouse, distribution, transportation, and inventory control operations.
Knowledge of food safety, OSHA requirements, DOT regulations, and warehouse best practices.
Experience with budgeting, operational reporting, and performance management.
Ability to lead teams, manage multiple priorities, and drive continuous improvement initiatives.

Nice To Haves

Union workforce experience, where applicable.

Responsibilities

Provide comprehensive General Manager reports identifying operational deficiencies, corrective actions, improvement opportunities, and business insights; facilitate discussions about branch performance and priorities.
Oversee warehouse and transportation operations, working with department associates to support efficiency, productivity, and service excellence.
Review operational performance against budget goals and collaborate with the Branch General Manager on corrective action plans.
Analyze sales volume and business demands to determine staffing levels and resource allocation for warehouse and distribution operations.
Plan, prioritize, and manage operational projects, schedules, and departmental initiatives.
Review weekly, monthly, and periodic operational reports, recommend improvements, and take action to meet business objectives.
Maintain accountability for inventory control processes and compliance with BakeMark Best Practices and company standards.
Oversee warehouse cleanliness, sanitation, and the condition of facilities, material handling equipment, and rolling stock.
Coordinate and supervise equipment maintenance and repairs, including vendor selection, bid review, and service agreements.
Recommend and support capital expenditure investments that improve operational efficiency, productivity, and customer service.
Lead food safety, food defense, and facility security programs in accordance with company and regulatory standards.
Promote workplace safety, investigate accidents, identify root causes, implement corrective actions, and monitor follow-through.
Ensure compliance with company policies, warehouse and transportation procedures, safety regulations, and applicable federal, state, and local laws.
Manage disposition and salvage of damaged, expired, or unsaleable products.
Investigate customer and carrier concerns, identify root causes, and implement solutions to improve service and customer satisfaction.
Respond to customer inquiries and requests promptly, ensuring timely resolution and follow-up.
Serve as the primary operational contact for union representatives at bargaining-unit locations, address grievances, and maintain positive labor relations.
Foster professional, respectful, courteous, and responsive working relationships with internal and external customers.
Support and uphold company values, policies, and objectives, and comply with policies, procedures, and safety requirements in the Employee Handbook and company communications.
Perform other duties and responsibilities as assigned to support business needs and organizational goals.